Community Engagement Specialist

Socket.dev; Charleston (WV); On-site; USD 40,000 - 56,000; Full time

Job summary

Wider Circle in Charleston, WV is seeking a bilingual Community Engagement Specialist to run Connect for Life and empower neighbors to live longer, healthier lives through group and one-on-one interactions, events, and outreach.

You will engage members, coordinate community activities, and support connections with health plans and providers to address care gaps. Strong empathy and reliability are essential in this role.

Responsibilities

• Lead the Connect For Life program, utilizing Wider Circle's curriculum to build trust and promote health.
• Host virtual and in-person events to foster relationships and contribute to wellness outcomes.
• Proactively contact members, encouraging participation in events and group activities.
• Record member interactions for tracking and reporting through Wider Circle's online systems.

Job description

Wider Circle is looking for a Bilingual Community Engagement Specialist in Charleston, WV (Beckley, Huntington and other listed areas also considered), to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another’s company. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person group events, one-one home visits, and telephone outreach. If you are passionate about serving your community and enjoy making connections, then come join us in our movement to battle healthcare inequity.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle’s trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Responsibilities

Program Leadership:

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• This means leading events, virtual and in person and creating a community of connected members. Members should, under your leadership, connect with each other, attend events frequently and support each other.

Event Planning and Hosting:

• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
• Planning includes venue search, prep, and outreach to members to confirm their attendance to your events.

Member Engagement:

• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Meet monthly requirements as it relates to member engagement, member attendance and helping members solve care needs.

Documentation:

• Record member interactions ( all member outreach, attendance, and attempts to contact members) for effective tracking and reporting through wider circles online digital systems in a timely manner.

Leadership Identification:

• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination. Ambassadors help support and grow communities, while encouraging a sense of purpose with our members.

Prospective Member Outreach:

• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program. This could be via phone, 1:1 in person engagement or at events.

Liaison and Partnerships:

• Serve as a liaison, connecting members to their health plans and to each other. Support members in needs as it relates to helping them with health care services, doctor appointments or assisting them in closing care gaps.

Accountability:

• Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data.
• Manage your time and ability to track and report out on hours worked in a remote

Additional Responsibilities:

These may be required based on your location and company need.

• Home Canvassing: Conduct in-home visits to, meet with members that you are unable to reach or to meet with them to review member needs and encouragement to get them to events.

Physical Demands:

To successfully execute their role,