Community Engagement Manager

The Salvation Army USA Eastern Territory; Philadelphia (Philadelphia County); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Pension Plan

Health care coverage

Flexible Spending Accounts

Public Student Loan Forgiveness (PSLF)

Job summary

The Salvation Army USA Eastern Territory is seeking a Community Engagement Manager for the Greater Philadelphia area. This role develops community partnerships, oversees volunteer engagement, and leads outreach initiatives to increase visibility and philanthropic support.

You will collaborate with the Resource Development Senior Manager, recruit and train volunteers, coordinate events and campaigns, and steward relationships with partners.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1–3 years in community engagement/nonprofit work.
• Experience recruiting, coordinating, training volunteers.
• Strong organizational and budgeting capabilities.
• Proven relationship-building and communication skills.

Responsibilities

• Build comprehensive community engagement strategy across Greater Philadelphia.
• Oversee volunteer coordination for events and campaigns, recruiting and training volunteers.
• Develop and steward relationships with community organizations and partners.
• Represent the organization at public outreach opportunities.
• Coordinate and support outreach initiatives like back-to-school and holiday campaigns.
• Vet and manage volunteers per policies.
• Maintain records and report impact using Salesforce and CRM systems.

Skills

Volunteer management

Community engagement

Public relations

Partnership development

Event planning

Communication

Project management

Volunteer recruitment

Education

Bachelor's Degree in Marketing, Communications, Public Administration, Business Administration, Nonprofit Management, Event Management, or a related field

Tools

Salesforce

Microsoft Office

Google Workspace

Volunteer management software

Job description

Title: Community Engagement Manager

Location: Greater Philadelphia Operations Development, 1340 Brown Street, Philadelphia

Reports To: Resource Development Senior Manager

Availability: Immediate

Schedule: Full-time – 40+ hours per week: Flexible hours, with ability to work weekends, as needed

Salary and Grade: $58,000-$62,000: 11 Exempt

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Position Overview

The Community Engagement Manager serves as the primary relationship builder between The Salvation Army Greater Philadelphia Area Command and the communities it serves. This position develops and manages community partnerships, volunteer engagement, outreach initiatives, and mission-based activations that increase awareness, expand community impact, and create pathways for philanthropic support. Working collaboratively across departments, the Community Engagement Manager ensures The Salvation Army remains visible, responsive, and engaged throughout Greater Philadelphia while strengthening relationships with corporations, civic organizations, schools, faith communities, neighborhood groups, and volunteers.

Responsibilities

Description of Position

• Collaborate with the Resource Development Senior Manager to create a comprehensive community engagement strategy that expands The Salvation Army's visibility, partnerships, volunteer engagement, and mission impact throughout Greater Philadelphia.
• Oversee volunteer coordination for all Greater Philadelphia Area Command events, campaigns, and programs. including the annual Red Kettle Campaign and Kickoff, by recruiting, onboarding, training, scheduling, deploying, and stewarding volunteers from both internal and external sources while partnering with Development, Corps Officers, Social Service Ministries, and other departments to ensure volunteer needs are met across fundraising events, seasonal campaigns, and community initiatives.
• Build and steward strategic relationships with community organizations, civic associations, educational institutions, faith-based organizations, corporate partners, volunteers, and other stakeholders to advance community engagement, collaborative partnerships and assist with identifying potential Echelon and Advisory Board Members.
• Serve as the primary community ambassador for The Salvation Army by representing the organization at volunteer activities, resource fairs, and other public outreach opportunities.
• Support Corps and GPO Programs in the planning, coordination, and execution of community outreach initiatives, volunteer activations, and mission-based programs, including Back-to-School events, Thanksgiving and Christmas assistance, Red Kettle Campaign, Emergency Disaster Services response in Philadelphia, food distributions, senior programming, health fairs, and other community service initiatives.
• Responsible for the vetting of new volunteers for Philadelphia Corps and Programs in accordance with EPA Divisional policies.
• Manage the Golden Volunteer Management system for the Greater Philadelphia Area, including provisioning user access, training staff, tracking onboarding compliance, and publishing year-round and seasonal Red Kettle volunteer opportunities.
• Partner with Corps Officers, Social Service Ministries, and program leadership to identify community needs, coordinate volunteer and in-kind support, and connect the community residents with Salvation Army programs and services.
• Develop, coordinate, and manage corporate and community volunteer engagement, seasonal in-kind giving campaigns, and community partnerships by leading employee service projects, volunteer activations, donation drives, volunteer logistics, inventory distribution.
• Develop, coordinate, and manage stewardship initiatives, including recognition programs, appreciation events, newsletters, social media, and thank-you communications to strengthen volunteer retention, community relationships, and philanthropic engagement while serving as the primary liaison between Corps, Social Service Ministries, and external partners.
• Coordinate and manage the logistics of the Joy of Sharing toy drive, including the set up and pick up of toy donation boxes across the city, and delivery of donated toys to distribution sites.
• Collaborate with the Resource Development Senior Manager, Corporate Engagement Manager, and Campaign, Events & Marketing Manager to align community engagement efforts with fundraising strategies, corporate volunteerism, donor stewardship, marketing, communications, and signature events.
• Maintain accurate records, reporting, and performance metrics related to volunteer engagement, community partnerships, outreach activities, volunteer hours, in-kind donations, and community impact using Salesforce and local, divisional, and territorial reporting systems.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements

• Minimum of a Bachelor’s Degree in Marketing, Communications, Public Administration, Business Administration, Nonprofit Management, Event Management, or a related field from an accredited college or university; or an equivalent combination of education and experience.
• 1 to 3 years of progressively responsible experience in community engagement, volunteer management, nonprofit administration, community outreach, public relations, partnership development, or a related field.
• Demonstrated experience recruiting, coordinating, training, and stewarding volunteers, including individual, corporate, community, and group volunteers. Experience developing and implementing marketing campaigns and promotional strategies.
• Highly creative, detail-oriented, accurate, organized, analytical, flexible, and able to meet deadlines and budget expectations.
• Strong organizational, interpersonal, communication, public speaking, project management, and relationship-building skills with the ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
• Experience utilizing Microsoft Office Suite, Google Workspace, volunteer management software, donor relationship management (CRM) systems (Salesforce preferred), virtual meeting platforms, and other technology to support community engagement, volunteer coordination, and reporting. Must be computer proficient, able to easily and effectively use email, Microsoft Office applications, Google Suite, volunteer management software, and donor database or CRM systems (Salesforce preferred).
• Must demonstrate good judgement, leadership characteristics and work well as part of a team.
• Able to work effectively and in harmony with officers, staff and volunteers.
• Must have a valid driver’s license and be willing to travel as needed, flexible on scheduling (including attendance in the early morning, evening or weekend meetings/events.)
• Adherence to the AFP Code of Ethics.
• Adherence to TSA's Code of Conduct and Conflict of Interest Policy.
• Must possess an understanding of and support the mission of The Salvation Army.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 with recurrent training required every five years thereafter. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requisition No. 2691