Community Engagement Liaison

Boulder Care; Olympia (WA); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Meaningful work

Comprehensive benefits

Remote friendly with equipment

Work-life balance culture

Parental leave & PTO

Job summary

Boulder Care is seeking a Community Engagement Liaison to drive regional partnerships across Olympia and western WA, blending field outreach with remote administrative work. You will cultivate provider and community collaborations, expand referral networks, and use data to optimize outreach impact in service of compassionate, harm-reduction-based care.

The role emphasizes autonomous territory management, proactive stakeholder engagement, and cross-team collaboration to advance access to care and

Qualifications

• Minimum 3 years in community outreach, business development or referral management in healthcare.
• Proven track record growing referral relationships and patient/partner growth.
• Familiar with Salesforce or similar CRM and Google Workspace.
• Ability to travel locally ~4 days/week to meet partners.
• Self-starter who can manage multiple priorities independently.
• Strong communication, empathy, and client-first mindset.
• Committed to serving marginalized and vulnerable populations.
• Maintain professionalism and confidentiality with sensitive information.

Responsibilities

• Identify and build relationships with new referral partners to grow referrals.
• Nurture existing partnerships and align with Boulder’s mission.
• Use CRM data to track follow-ups and measure outreach ROI.
• Spend most time in the field building relationships with providers and community organizations.
• Collect feedback from partners to improve referral strategies.
• Collaborate with marketing, clinical, product, and operations teams on outreach plans.

Skills

3+ years experience

Referral relationships

CRM familiarity

Local travel ability

Autonomous work style

Interpersonal skills

Empathy for vulnerable populations

Confidentiality and professionalism

Tools

Salesforce

Google Workspace

Job description

Boulder Care is seeking a Community Engagement Liaison based in the Olympia, Tacoma, Edmonds, Port Angeles, Bellingham, or Vancouver area. This is a field-based role requiring regular regional travel, with up to four days per week spent in the community conducting partner meetings, outreach visits, and attending events. The remainder of the work week will be a home-based remote office environment for administrative work.

Candidates must reside in one of the following areas to support effective regional coverage and consistent in-person outreach: Olympia, Tacoma, Edmonds, Port Angeles, Bellingham, or Vancouver area.

About us

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with health plans, employers, healthcare systems, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward

About this role

Our Community Engagement Liaisons are more than connectors. They are the trusted faces of our mission in the communities we serve and the drivers of our referral partnerships. You will act as a boots-on-the-ground relationship owner, building and strengthening partnerships with healthcare providers, community organizations, reentry systems, and other local stakeholders to expand access to compassionate, harm-reduction-based care.

In this role, you will proactively identify and develop new referral opportunities, grow and manage partner relationships, and expand regional networks that connect more people to Boulder Care. You will use enrollment and referral data to guide outreach efforts, demonstrate impact to partners, and continuously improve collaboration and patient access.

You will have the autonomy to shape outreach strategies in your region, prioritize your efforts, and independently manage your territory while contributing to broader growth goals.

If you are passionate about building meaningful partnerships, driving measurable impact, and working independently in your community, we would love to hear from you.

What you'll do

• Partnership Growth: Identify and build relationships with new referral partners, including healthcare providers, community organizations, treatment programs, and reentry services. Manage partnerships from initial outreach through ongoing engagement to grow referrals and support enrollment goals.
• Strategic Relationship Management: Nurture and scale existing partnerships. You aren't just a face in the room; you ensure partners remain clinically and philosophically aligned with Boulder’s mission, turning local organizations into long-term, sustainable advocates for our patients.
• Data & CRM Management: Utilize CRM tools (like Salesforce), referrals, and enrollment data to manage timely follow-ups, track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Community Engagement: Spend most of your time in the field building relationships with healthcare providers, community organizations, and advocates. Identify local needs, address barriers to care, and educate partners about Boulder Care’s services and harm-reduction approach.
• Feedback Integration: Collect and analyze feedback from community partners to refine Boulder’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Collaborate Across Teams: Work closely with Boulder’s marketing, commercial, clinical, product, and operations teams to develop and execute 6–12-month regional or statewide outreach plans, aligning messaging, resources, and growth priorities.

What you bring

Requirements

• 3+ years of experience in community outreach, business development or sales, or referral management within healthcare, hospital systems, or behavioral health settings
• Proven track record of building and growing referral relationships and driving patient or partner growth through sustained engagement
• Proficiency with Salesforce or similar CRM tools and Google Workspace (Docs, Sheets, Gmail, etc.)
• Ability to travel locally with reliable transportation and valid drivers license ~4 days/week for meetings with partners
• Self-starter with the ability to take initiative and work autonomously while managing multiple priorities
• Excellent interpersonal and communication skills, including strong public speaking abilities, demonstrating empathy and a patient-first/client-first mindset
• Passionate about serving marginalized and vulnerable populations
• Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information

Preferred but not required

• Experience within the SUD treatment community, with existing relationships in this space
• Experience working with clinical staff, healthcare administration staff, and people with opioid use disorders
• This is a field-based role in Washington and requires a vehicle, with up to four days per week spent in the community conducting scheduled meetings, outreach visits, and attending networking events. The remainder of the work week will be a remotely based home office environment for administrative and internal work.
• Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards.

Expected hours of work

This is a full-time position expected to work 40 hours per week. Work hours are typically Monday through Friday during standard business hours, with flexibility based on the needs of the role. Team members will be expected to attend events and may be asked to work evenings or weekends as work demands require.

Hiring Process

• 30-minute phone interview
• Anticipated start date: September/October

Compensation

The starting pay range for this position is $60,000 - $65,000 annually, plus a monthly $750 vehicle allowance for a total cash compensation range of $69,000 - $74,000. In addition to base compensation, this role offers a quarterly target performance-based bonus and eligibility for participation in Boulder’s annual performance bonuses.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

Perks and Benefits

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties
• A vibrant, work-life-balance culture with multiple fun and diverse Slack channels to encourage connection
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

Our values

• Patients always come first
• Our opportunity is also our duty
• Move the industry forward, follow the data
• Facts to change minds, empathy to change hearts
• Turn bold ideas into even bolder action
• Strong individuals, stronger together
• Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply.

A Note About AI in Our Hiring Process

At Boulder Care, hiring is about getting to know one another. Every application is reviewed by a real person who wants to understand your experiences, perspective, and what draws you to our work, so we encourage you to let your own voice come through.

While we recognize that AI can be a helpful tool, we ask that your application responses, interview answers, and assessments reflect your own thinking and communication. Hearing directly from you helps us genuinely understand how you approach problems and helps you determine whether Boulder is the right place for you.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!