Community Engagement Coordinator

Dermalogica; Carson, Northern (CA, KY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Monthly Product Allowances

Annual Fitness Reimbursement

401(k) plus company matching

Life/Disability insurance

Wellness programs

Paid family leave

Domestic partner benefits

Education/training programs

Hybrid work environment (3 days in_off

Job summary

Dermalogica is seeking a Community Engagement Coordinator in California to own real-time conversations across our PRO social channels. You will respond to DMs and comments, listen to the community, and amplify advocate content to grow Earned Media Value.

With 1–2 years in community management or influencer marketing, you will craft on-brand interactions, run engagement campaigns, and analyze sentiment to improve performance. Hybrid work is available.

Qualifications

• Bachelor’s degree in marketing preferred.
• Experience in community management or influencer marketing.
• Strong writing and on-brand, real-time conversation skills.
• Experience growing social communities and working with skincare audiences is a plus.
• Proficient with social analytics tools and reporting.

Responsibilities

• Manage day-to-day community engagement across Dermalogica PRO social channels.
• Design and run challenges, contests, and giveaways to grow engagement and EMV.
• Maintain an on-brand engagement calendar with recurring prompts and polls.
• Monitor conversations via social listening and flag opportunities or issues.
• Coordinate UGC sourcing and amplification with content teams.
• Analyze voice of the community; report on sentiment and themes.
• Track engagement against EMV goals and share insights with teams.
• Maintain consistent, on-brand community voice across channels.
• Collaborate with Senior Manager, Earned Social and other teams.

Skills

Community management

Social media

Influencer marketing

Content creation

Analytics

Education

Bachelor’s degree in Marketing

Tools

CreatorIQ

Dash Hudson

Job description

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute – the apex of post-graduate skin and body therapy training – we are on an exhilarating journey of expansion. And you could be a part of this adventure!

The challenge is to build on the legacy of our brand, our experienced team and our industry leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a difference and grow your career with the global leader in skin care.

Engagement is what earns media, and this role is its day-to-day driver. As the Community Engagement Coordinator, you own the conversation across Dermalogica PRO’s social channels: responding to DMs and comments, listening across the community, and amplifying advocate content so our audience stays engaged and Dermalogica Earned Media Value (EMV) grows. You're the brand's real-time voice in the professional community with a focus on driving the engagement tha

What You’ll Do

• Manage day-to-day community engagement: responding to DMs, comments, and inquiries across PRO social channels in a timely, on-brand voice, and fostering positive, real-time conversation where the community lives.
• Design and run community challenges, contests, and giveaways that prompt advocates and followers to create and share content, turning participation into earned posts and measurable EMV growth.
• Own an always-on engagement calendar of recurring series, prompts, polls, Q&As, and interactive Stories that keeps the community active and posting between campaigns.
• Monitor conversations and mentions through social listening; flag opportunities, issues, and top-performing advocate content to the team.
• Source user-generated content (UGC) and coordinate reposting and amplification with the content and community teams.
• Analyze and report the voice of the community: recurring questions, sentiment, and themes from conversations, to sharpen what we create and who we engage.
• Track and analyze the engagement results of your work against Dermalogica’s EMV goals and share what’s resonating with the Earned Social, content, and discovery/nurture teams to improve performance.
• Maintain a consistent, on-brand community voice and response approach across channels.
• Senior Manager, Earned Social
• Community Partnerships Coordinator
• Manager, Community
• Consumer Community & Organic Social Teams

What You’ll Bring

• At least 1–2 years’ experience in a community management, social media, or influencer marketing role.
• Strong writing and a knack for on-brand, real-time community conversation.
• Demonstrated experience engaging and growing social communities; affinity for the professional skincare audience strongly preferred.
• Comfort with data and social analytics; able to track and interpret engagement and EMV results in CreatorIQ, Dash Hudson, or similar tools.
• Ability to manage multiple priorities within a fast-paced environment, with a high degree of independence and resilience.
• Strong interpersonal skills; flexible and adaptable to change.
• Proactive self-starter; resourceful, creative problem solver with an analytical, trend-aware mindset.
• Strong written and verbal communication skills.
• Positive attitude with an excitement for learning and openness to new experiences and challenges.
• Bachelor’s degree in marketing preferred.
• Proficient use of CreatorIQ, Dash Hudson, and other social and influencer marketing platforms

What We Offer

• Competitive Compensation
• Paid Time Off
• Monthly Product Allowances
• Annual Fitness Reimbursement
• 401(k) plus company matching
• Life/Accident/Disability insurance
• Wellness programs
• Paid family leave
• Domestic partner benefits
• Education/training programs
• Thrive in a hybrid work environment (3 days in office)

The expected base salary for this position is $24-26/hr. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting‑edge capabilities and resources, empowering us to win in our markets.

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.