Community Engagement Coordinator

Dermalogica; Carson (CA); Hybrid; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Monthly Product Allowances

Annual Fitness Reimbursement

401(k) plus company matching

Life/Disability Insurance

Wellness programs

Paid family leave

Domestic partner benefits

Education/training programs

Hybrid work environment (3 days in 3)

Job summary

Dermalogica seeks a Community Engagement Coordinator to manage PRO social channels, respond to DMs and comments, and foster real-time conversations with skincare professionals and consumers.

You will design engagement campaigns, track EMV and engagement metrics, and coordinate with Earned Social teams to optimize performance. A bachelor’s in marketing and 1–2 years in similar roles are preferred.

Qualifications

• 2+ years in community management, social media, or influencer marketing.
• Strong writing with on-brand, real-time conversation.
• Experience growing social communities; skincare audience preferred.
• Data analytics experience; interpret engagement/EMV in tools like CreatorIQ or Dash Hudson.
• Able to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills and resilience.

Responsibilities

• Manage day-to-day community engagement across PRO social channels.
• Design and run community challenges, contests, and giveaways to drive EMV growth.
• Maintain an always-on engagement calendar with recurring series and interactive stories.
• Monitor conversations and flag opportunities or issues to the team.
• Coordinate reposting of user-generated content with content and community teams.
• Analyze the voice of the community and report sentiment/themes.

Skills

Community management

Social media

Influencer marketing

Strong writing

Analytical mindset

Education

Bachelor’s degree in marketing

Tools

CreatorIQ

Dash Hudson

Job description

As the world's largest and most respected professional skincare company, our entrepreneurial spirit fosters personal well-being, creativity, integrity, a fast-paced culture, and a hands-on environment that encourages employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We're about change, innovation, and results. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute - the apex of post-graduate skin and body therapy training - we are on an exhilarating journey of expansion. And you could be a part of this adventure!

The challenge is to build on the legacy of our brand, our experienced team and our industry leading education to deliver profitable growth. One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team. We invite you to come and make a difference and grow your career with the global leader in skin care.

Engagement is what earns media, and this role is its day-to-day driver. As the Community Engagement Coordinator, you own the conversation across Dermalogica PRO’s social channels: responding to DMs and comments, listening across the community, and amplifying advocate content so our audience stays engaged and Dermalogica Earned Media Value (EMV) grows. You're the brand's real-time voice in the professional community with a focus on driving the engagement tha

What You’ll Do

• Manage day-to-day community engagement: responding to DMs, comments, and inquiries across PRO social channels in a timely, on-brand voice, and fostering positive, real-time conversation where the community lives.
• Design and run community challenges, contests, and giveaways that prompt advocates and followers to create and share content, turning participation into earned posts and measurable EMV growth.
• Own an always-on engagement calendar of recurring series, prompts, polls, Q&As, and interactive Stories that keeps the community active and posting between campaigns.
• Monitor conversations and mentions through social listening; flag opportunities, issues, and top-performing advocate content to the team.
• Source user-generated content (UGC) and coordinate reposting and amplification with the content and community teams.
• Analyze and report the voice of the community: recurring questions, sentiment, and themes from conversations, to sharpen what we create and who we engage.
• Track and analyze the engagement results of your work against Dermalogica’s EMV goals and share what’s resonating with the Earned Social, content, and discovery/nurture teams to improve performance.
• Maintain a consistent, on-brand community voice and response approach across channels.
• Senior Manager, Earned Social
• Community Partnerships Coordinator
• Manager, Community
• Consumer Community & Organic Social Teams

What You’ll Bring

• At least 1-2 years’ experience in a community management, social media, or influencer marketing role.
• Strong writing and a knack for on-brand, real-time community conversation.
• Demonstrated experience engaging and growing social communities; affinity for the professional skincare audience strongly preferred.
• Comfort with data and social analytics; able to track and interpret engagement and EMV results in CreatorIQ, Dash Hudson, or similar tools.
• Ability to manage multiple priorities within a fast-paced environment, with a high degree of independence and resilience.
• Strong interpersonal skills; flexible and adaptable to change.
• Proactive self-starter; resourceful, creative problem solver with an analytical, trend-aware mindset.
• Strong written and verbal communication skills.
• Positive attitude with an excitement for learning and openness to new experiences and challenges.
• Bachelor’s degree in marketing preferred.
• Proficient use of CreatorIQ, Dash Hudson, and other social and influencer marketing platforms

What We Offer

• Competitive Compensation
• Paid Time Off
• Monthly Product Allowances
• Annual Fitness Reimbursement
• 401(k) plus company matching
• Life/Accident/Disability insurance
• Wellness programs
• Paid family leave
• Domestic partner benefits
• Education/training programs
• Thrive in a hybrid work environment (3 days in office)

The expected base salary for this position is $24-26/hr. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

Ready to make a meaningful impact and advance your career with a global brand revolutionizing the skincare industry?

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.

Dermalogica was founded by a skin therapist, so we know how to create custom skin care solutions that work - not just today, but for life. We offer professional-grade skin care education, products, and services to skin therapists and customers alike.