Community Engagement Ambassador

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical Insurance with Dental and Vis

Life, disability options

Professional development

Wellness programs

Job summary

Inland Empire Health Plans is seeking a Community Engagement Ambassador to lead partnerships and engagement across the Inland Empire. You will design localized plans, collaborate with city officials and providers, and drive member awareness and retention while adhering to IEHP policies.

This role requires outreach experience, a healthcare background, and strong communication skills across diverse communities. Travel and evenings/weekends may be required as events are held in the community.

Qualifications

• At least three years of outreach or managed care experience.
• Experience in health plan or market/sales services.
• Bachelor’s degree in a related field or four years of additional relevant work.
• Pass Medi-Cal Marketing test within three months of employment.

Responsibilities

• Build, develop and manage community partnerships across diverse communities.
• Design and execute innovative engagement strategies to support member retention and awareness.
• Collaborate with city officials, providers and IEHP teams to co-develop events and trainings.
• Ensure compliance with marketing, regulatory, and accreditation requirements.
• Apply community data to inform strategy and improve member experience.
• Represent IEHP publicly at events and audits with professionalism.

Skills

Outreach experience

Public speaking

Bilingual (IEHP Threshold Language)

Driver's license

Interpersonal communication

Education

Bachelor's degree

Tools

None

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to anauthentic experience!

Three Regions Available: Riverside-Southwest, San Bernardino - Central/East Valley, & San Bernardino County - High Desert

Reporting to the Director of Community Wellness Centers, the Community Engagement Ambassador serves as a strategic leader and trusted representative of IEHP within the Inland Empire. This role is responsible for building, developing, and managing high-impact community partnerships, designing and executing innovative engagement strategies, and strengthening IEHP’s presence across diverse communities to support member retention, benefit awareness, and organizational priorities.

The Ambassador operates with a high degree of independence by initiating new ideas, creating localized engagement plans, and leveraging quality, member, and community insights to identify emerging needs, new Community-Based Organizations (CBOs), and key partners. This position collaborates closely with city officials, community leaders, providers, and cross-functional IEHP teams to co-develop events, training sessions, and initiatives that advance IEHP’s Mission, Vision, Values, and Live Well IE objectives.

The Ambassador is also responsible for maintaining subject matter expertise in IEHP Marketing and Outreach policies, Medi Cal and Medicare benefits, and all applicable federal, state, regulatory, contractual, and accreditation requirements governing community engagement activities. The incumbent ensures all public-facing communication, sponsorships, materials, and partnerships remain compliant, accurate, culturally responsive, and audit-ready, and serves as a knowledgeable point of contact during audit processes involving community engagement activities.

In partnership with Community Wellness Centers and internal departments, the Ambassador collects and applies community and member data to inform strategy, improve service connection, and strengthen overall member experience. The role requires exceptional relationship-building, strategic thinking, program execution, and the ability to exercise dotted-line leadership and guidance across both internal and external stakeholders.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• At least three (3) years of outreach or managed care experience required
• Experience in health plan or market/sales services related work required
• Bachelor’s degree in Human Development, Public Health, Sociology, or any related field from an accredited institution required
• In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position
• This experience is in addition to the minimum years listed in the Experience Requirements above
• Must be able to satisfactorily pass IEHP’s Medi-Cal Marketing test within three (3) months of employment

Key Qualifications

• Must have a valid California Driver’s license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Understanding and sensitivity to a multi-cultural environment and community
• Knowledge of Medicare managed care and Medi-Cal managed care preferred
• Bilingual (IEHP Threshold Language) preferred
• Verbal and written, word processing, and spreadsheet capabilities. Data input and basic analysis
• Excellent interpersonal/communication skills, public speaking, and presentations skills with communities of diverse education, socio-economic, cultural, and professional backgrounds
• Organizational ability
• Telephone courtesy and high degree of patience
• Strong problem-solving capability
• Ability to drive and travel throughout the entire Inland Empire
• Ability to work evenings and weekends at community events as needed
• Community Engagement Ambassadors have on-going, face-to-face, and group connections, conversations, and presentations with IEHP members, general community, community/faith-based agencies, and other partnering agencies and leaders