Community Empowerment & Opportunity - Operations Manager

SmartRecruiters, Inc.; Philadelphia (Philadelphia County); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Free SEPTA transit

8 weeks parental leave

Healthcare coverage

Wellness program

Paid vacation

Retirement options

Student loan forgiveness

Tuition discounts

Job summary

City of Philadelphia seeks an Operations Manager for the Office of Community Empowerment and Opportunity. The role oversees risk and safety, IT, and fleet workflows, ensuring operations run in line with city rules and funder requirements.

The successful candidate will lead the department’s fleet, inventory controls, and safety committee while coordinating with the Office of Information Technology and other units to deliver reliable support services and equity-driven outcomes for Philadelphia

Qualifications

• Bachelor’s degree in business management, information technology, computerscience, or related field.
• 5+ years of experience in IT or operations and supervising teams or overseeing IT projects.
• Strong understanding of computer systems, security, network and systems administration, and telecommunications.
• Project management certification or demonstrated experience.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage and implement risk and safety, IT and Fleet management workflows.
• Ensure internal operations comply with city rules and funder requirements.
• Manage and monitor the department’s fleet and vehicle usage.
• Ensure timely and accurate inventory tracking and asset management.
• Chair a compliant Safety Committee and ensure safety reporting.
• Foster teamwork and support-first mindset across units.
• Oversee office telephony and mobile device support per IT policies.
• Troubleshoot operational issues and liaise with OIT.
• Perform other duties as assigned.

Skills

IT systems management

Project management

Team leadership

Deadline management

Communication & problem solving

Education

Bachelor's degree in Business Management, Information Technology, Computerscience, Information Systems, or related field

Tools

Network administration

Telecommunications systems

Job description

Community Empowerment & Opportunity - Operations Manager

• Full-time
• Compensation: USD 70,000 - USD 78,000 - yearly

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact- The work you do here matters to millions.
• Growth- Philadelphia is growing, why not grow with it?
• Diversity & Inclusion- Find a career in a place where everyone belongs.
• Benefits- We care about your well-being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities.CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.

City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents.

People can offer meaningful insights into both personal experiences and how systems around them function.

Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities.

Values (How we work)

Dignity: We actively respect our individual colleagues and people in the community.

Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.

Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.

Accountability: We are transparent and honest about our plans, our actions, and our results.

Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.

Essential Functions

Manage and implement riskandsafety, IT and Fleet management workflows to meetobjectivesset bythe Deputy Executive Director of Operations.

Ensure that the internal operations of the office are running efficiently and in line with both City rules and regulations as well as funder requirements.

Manage andmonitorthe department’s fleet of vehicles, including planned maintenance and staff usage.

Ensure that the agency hastimelyandaccurateinventory tracking to meet asset management and quality controls of the organizationsprocuredgoods.

Ensure that the agency hastimelyandaccurateSafety Reporting andmanage and serve as chair of a compliant Safety Committee in life with City rules and risk aversion.

Build teamwork and support-first mindset for the Operations unit while upholding agency policy and procedures for effective support services equitably across all units and employees.

Manage the office telephony program including mobile device support and distribution in line with the Office of Information Technology (OIT) policies and protocols.

Troubleshoot issues and errors experienced by theOperations unit or operational-related issues within any unit as they arise.

Liaise with the OIT regularly.

Other duties as assigned.

Competencies, Knowledge,Skillsand Abilities

Experience managing IT systems and processes.

Experience with project management tools and concepts.

Creative and motivated with the ability to work alone and in a team setting.

Ability toanticipateand meet deadlines.

Excellent oral and written communication, technological understanding, criticalthinkingand problem-solving.

Supervisory Responsibilities

Operations Coordinator and IT Coordinator

Other Specialties, Certifications, Physical Requirements, and Work Conditions

Regular, predictable attendance isrequired

Successful candidate must be a city of Philadelphia resident within six months of hire

Bachelor’s degree in business management,informationtechnology,computerscience,informationsystems, or related fieldrequired;equivalencies in formal advanced degree andcomparableexperience will be considered

5+ years of experience working in IToroperationsandsupervising teams or overseeingITprojects

Strongunderstanding of computer systems,security, networkand systems administration, and telecommunications systems

ProjectManagement certification ordemonstratedexperience

Salary Range:$70,000 - $78,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [e-mail].