Community Donation Center Ambassador

Savers; San Jose (CA); On-site; USD 26,174 - 31,409; Full time

Benefits offered by this job

Comprehensive extended health care plans

Company-Paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP)

Paid time off

Mental health services

Job summary

Savers in San Jose, California seeks a Community Donation Center Ambassador to assist customers during donation drop-offs. This role ensures a positive and respectful interaction and maintains a clean and well-organized donation area.

The successful candidate will demonstrate strong customer service skills and basic math abilities, supporting donation processing as needed. Full-time team members enjoy comprehensive health care plans, paid time off, and career growth opportunities.

Qualifications

• Friendly, energetic, and enjoys interacting with customers and donors.
• Communicates clearly, professionally, and courteously in all interactions.
• Dependable, trustworthy, goal-oriented with a neat appearance.
• Able to handle pressure and work effectively in a fast-paced environment.
• Ability to perform basic math calculations.

Responsibilities

• Welcoming and assisting customers during on-site donation drop-offs.
• Maintains a clean and organized donation area.
• Supports donation processing activities as needed.
• Engages customers to create a friendly, service-oriented experience.

Skills

Customer Service

Communication

Professionalism

Adaptability

Basic Math Skills

Job description

Job Title: Community Donation Center Ambassador

Pay Range: $19.00 - $22.80

Who we are

As one of the largest for-profit thrift operators in the United States, Canada and Australia, we supply stores with gently-used, one-of-a-kind items donated by the community to local non‑profit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves, providing partners with valuable funding for their community‑based programs and services. We are “Thrift Proud.” The millions of loyal customers who visit our 300+ stores and our more than 22,000 team members make this possible.

Summary of Position

This role is responsible for welcoming and assisting customers during on‑site donation drop‑offs, ensuring each interaction is positive, respectful, and appreciative. The position follows established procedures for receiving donations, maintains a clean and well‑organized donation area, supports donation processing activities as needed, and actively engages our customers to create a friendly, service‑oriented experience.

Required Knowledge, Skills and Abilities

• Customer Service: Friendly, energetic, and enjoys interacting with customers and donors; consistently greets others with a welcoming, positive attitude.
• Communication: Communicates clearly, professionally, and courteously in all interactions.
• Professionalism: Dependable, trustworthy, goal‑oriented, and maintains a clean, neat appearance.
• Adaptability: Able to handle pressure, stay focused, and work effectively in a fast‑paced environment.
• Basic Math Skills: Ability to perform basic math calculations, including addition, subtraction, multiplication, division, averages, and measurements.

Physical Skills Required

• Lifting & Material Handling: Ability to lift and carry up to 50 lbs., and 100–150 lbs. using a hand truck.
• Mobility & Physical Activity: Standing 100% of the time; pushing and pulling 65%; bending and crouching 60%; reaching overhead 30%.
• Manual Dexterity: Repetitive use of hands 70% of the time; grasping items 80% of the time.

Equipment & Environment

Ability to operate large machinery 50% of the time and safely navigate environments that may include industrial machinery, heavy equipment, moving forklifts, elevated or uneven surfaces, and heights.

What you can expect

• The opportunity to celebrate uniqueness; we are made up of people from many different backgrounds, experiences, and perspectives.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people, with aggressive store expansion plans that recognize the importance of continued growth and development.

What you get

Comprehensive onboarding and training from day one, provided by our training department, Savers University, which develops and delivers robust training across our organization.

• Comprehensive extended health care plans for full‑time Team Members
• Company‑Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

Equal Opportunity Employer

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

E-Verify

Savers is an E-Verify employer.