Community Director - Wilmington, DE

JPMorgan Chase; Wilmington (DE); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase's Community Banking team seeks a Community Director to build a culture of excellence across the field. Based in the field, you will develop a national community playbook, oversee community health events, service events, and listening sessions, and report on outcomes to drive meaningful engagement.

You will recruit and develop Community Managers, coach teams, ensure compliance, and partner with Market Directors to expand reach.

Qualifications

• Experience cultivating community advocates and/or business development with nonprofits or small businesses.
• Ability to translate insights into strategic community plans.
• Strong communication and presentation skills.
• Proven track record leading and coaching high-performing teams remotely.
• Ability to prioritize, multitask, and execute a business strategy.
• Ability to interpret financial markets and trends to inform strategy.
• Commitment to diversity and inclusion.
• Proactive with entrepreneurial mindset and urgency.

Responsibilities

• Coach and observe Community Managers on outreach and field management.
• Facilitate financial health workshops and community events in market.
• Develop talent strategies to attract and grow diverse employees.
• Provide updates to leadership on team progress toward goals.
• Partner with Market Directors on engagement, referrals, and product solution adoption.
• Ensure risk management and compliance for a safe client experience.

Skills

Community development

Strategic planning

Communication

Leadership (remote)

Prioritization & multitasking

Market analysis

DEI

Proactiveness

Education

Bachelor's degree

Job description

A successful Community Director creates a culture of excellence within the community by building deep relationships and delivering an exceptional experience for all stakeholders internally and externally. This role is based in the field and will work across an assigned territory to develop a community outreach and engagement program. The Community Director will be responsible for overseeing the implementation of a national community playbook to engage the community in a meaningful way and will oversee the planning, execution and reporting of financial health events, community service events, and listening sessions.

As a Community Director within the Community Banking team, you will play a pivotal role in bringing our commitment to life for underserved and underbanked communities. You will be instrumental in providing access to solutions, strategies, and expertise when these communities need them the most. Reporting to the Divisional Director of Community & Business Development, your responsibilities will include assisting in the recruitment and development of our Community Managers. You will also be tasked with building trust, strategizing for growth, and coaching Community Managers, while overseeing the management of your assigned territory.

Job responsibilities

• Coach and observe Community Managers on best practice techniques surrounding community outreach, financial health sessions, and general management of the community manager's aligned market
• Oversees the facilitation (and/or co-facilitates) regular financial health workshops and community events in market
• Ensure talent and performance strategies are in place to attract, retain, and develop diverse employees by identifying and developing community managers; Instill an environment where employees feel valued, supported, and able to achieve career growth
• Provides updates to leadership team on team progress towards goal
• Partners with Market Directors and Divisional Directors on customer engagement, referrals from events and adoption of financial product solutions
• Ensure that all community managers are effectively mitigating risk and remaining in compliance to guarantee a safe business experience for clients

Required qualifications, skills and capabilities

• Previous experience with cultivating community advocates and or Business Development with nonprofits or small businesses
• Building effective strategic business plans, to build trust, create advocates and win the business.
• Great communication and presentations skills
• Proven track record of leading, coaching and developing high performing teams remotely
• Effectively prioritizes, multi-tasks, and plans and executes business strategy
• Ability to translate knowledge of financial markets and market trends for execution of the strategy
• Ability to set the tone of commitment to diversity and inclusion
• Proactive; takes initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency

Preferred qualifications, skills and capabilities

• Consumer/commercial credit knowledge; Understanding of financial planning and customer life cycle
• BA/BS degree preferred

Travel requirement

ability to travel as required up to 60% which may include travel out of state