Community Director, Lease-Up

Axis Residential; Pasco (WA); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

401(k) with 3% company contribution

Vacation and sick pay

12 paid holidays

Personal day

Volunteer day

Flexible Spending Accounts

Job summary

Axis Residential is seeking a Community Director for Affinity at Broadmoor in Pasco, WA. You will lead the on-site team, manage operations, and drive occupancy and revenue while delivering exceptional resident service.

The role requires leadership, budgeting, and property-management software proficiency (Yardi/On-Site/CRM). Evening/weekend work may be necessary; a high school diploma is required. Competitive pay and benefits offered.

Qualifications

• High School diploma or equivalent; related property management experience preferred.
• Experience leading a high-performing office team in multifamily properties.
• Ability to manage budgets, financial statements, invoicing, and occupancy targets.
• Willingness to work evenings and weekends as needed.
• Excellent English communication; strong customer service focus.

Responsibilities

• Lead and develop a high-performing office team.
• Cultivate a culture focused on resident satisfaction and community.
• Provide training and performance evaluations for staff.
• Support community through resident events and activities.
• Lead sales programs and leasing efforts to achieve occupancy.
• Maintain occupancy and revenue targets for the property.
• Oversee daily operations and budgeting to meet financial goals.
• Ensure units are market-ready and conduct regular property inspections.
• Monitor local market conditions and adjust marketing strategies.
• Ensure thorough applicant background checks and insurance records.

Skills

Team player

Relationship-building

Self-motivated

Multifamily PM experience

Financial literacy

Strong communication

MS Office

Yardi/On-Site/CRM

Flexibility hours

English proficiency

Education

High School diploma or equivalent

Tools

Yardi

On-Site

CRM software

Job description

Axis Residential is a forward-thinking, property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

The Position:

We are hiring for a sales-focused and relational Community Director for our brand new 62 and older, active adult community - Affinity at Broadmoor. As the Community Director, you will be responsible for building a strong rapport with our residents, prospects, Portfolio Manager, and on-site team. In this role, you will be responsible for the overall operations of the community while maintaining the maximum revenue potential of the property.

• Manage, lead, develop, and motivate a high-performing office team.
• Create and maintain a community culture focused on enhancing our residents’ way of life while providing excellent customer service and a supportive home environment.
• Provide continual training and performance evaluation of associates.
• Support community by participating in resident led events and activities.
• Participate in sales programs and leasing activities while building strong rapport with current and prospective residents.
• Establish and maintain the best possible occupancy and revenue potential of the apartment community.
• Manage daily operations of the property to achieve financial goals and budgets.
• Ensure the physical well-being and curb appeal of the community– including daily property inspections, ensuring units are in market-ready condition, etc.
• Keep an active gauge on local market conditions and availability; identify areas of improvement and make strategic recommendations.
• Ensure a thorough application and credit check is completed on all prospective residents before approval for occupancy.
• Maintain current records of liability insurance.
• Exercise sound judgment regarding property expenditures and ensure timely and accurate submission of all invoices.
• Take a proactive approach with vacancies by achieving timely unit turnover in partnership with maintenance supervisor and implement a marketing program that will pre-lease apartments.
• Ensure timely service and enforcement of evictions for non-payment of rent and violation of the community rules and regulations.
• Assist Portfolio Manager with various tasks as requested, including bid collection for annual budget preparation, financial variance reporting, etc.
• Comply with all company policies/procedures and Fair Housing Laws.

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional tasks in order to meet the needs of the organization.

What We Are Seeking:

A professional, relationship-focused Community Director who can effectively carry out the daily operations of the community while leading a team and building rapport with residents.

• Must be a team player who takes a “we over me” approach to building and sustaining relationships with others.
• Experience developing and leading a high-performing team.
• Must be determined, ambitious, and self-motivated.
• Prior multifamily property management experience strongly preferred.
• Understanding of financial statements, budgets, invoicing, etc.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School diploma or equivalency certificate.
• Valid driver’s license and insured, operable vehicle.

Compensation and Benefits

• Competitive pay, $37-$39 per hour (based on experience).
• Monthly bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer paid monthly premiums for associates.
• Flexible Spending Accounts- for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements:

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Near Vision: minimal near vision.

Environmental and Safety Factors:

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

Here at Axis Residential, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.