Community Director - Aspen Court

Elmington; Urbana (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Bedrock Property Management in Urbana, IL is seeking a Community Director to lead day-to-day operations, oversee staff, manage vendor relations, and drive leasing performance. You will ensure resident satisfaction, maintain financial reporting, and meet occupancy and revenue goals while upholding company standards.

This leadership role requires strong communication, organization, and people management, with a focus on integrity, teamwork, and continuous improvement across the community you

Qualifications

• Minimum 2 years of multi-family property management experience.
• Experience as Community/Property Manager preferred.
• Strong communication and leadership abilities.
• Commitment to resident satisfaction and service quality.
• Knowledge of federal fair housing standards is desired.

Responsibilities

• Provide exemplary customer service to residents.
• Stewards financial management with daily/weekly reports.
• Ensure team compliance with fair housing laws.
• Mentor staff and develop professional skills.
• Communicate company policies and announcements.
• Represent the company to residents, vendors, and owners.
• Oversee property maintenance and work orders.
• Respond to issues after hours when needed.
• Drive property performance through events and marketing.
• Train onsite staff and model core values.

Skills

Communication skills

Organizational skills

Customer service orientation

Revenue & occupancy focus

Staff leadership

Vendor management

Problem solving

Attention to detail

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!

Bedrock Property Management Purpose and Core Values:

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values:

Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’

By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.

Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.

Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

POSITION SUMMARY:

Bedrock’s Community Directors are essential to the property's overall success leading the day to day operations while ensuring our residents' satisfaction. Our next Community Director will ensure efficient operations by overseeing the property staff, managing vendor relations, ensuring timely property maintenance, providing financial reporting, and overseeing the leasing and financial goals and performance of your community.

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be the primary representative of EPM to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.

ESSENTIAL JOB FUNCTIONS:

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensures all team members abide by federal fair housing standards and all other applicable laws.
• Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
• Provides guidance on company policies and procedures, while communicating company requirements and announcements.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
• Ensures property maintenance and work orders are completed to resolve issues in a timely manner.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

• Minimum (2) years of multi-family property management experience required.
• Previous Community Manager, Property Manager, or Community Manager experience, preferred.
• Customer Experience
• Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

• Travel up to 10% of the time.

The Bedrock Experience

We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.