Community Director

Hunt Military Communities; Virginia Beach (VA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plan

Job summary

Hunt Military Communities seeks a Community Director for a 500–950 unit Virginia Beach military housing community. You will oversee staff, leasing, collections, resident services, maintenance, revenue, and compliance, while partnering with government entities.

You will manage budgets, report financials, and implement marketing plans to maximize occupancy and asset value, driving superior service and performance in a corporate environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Property Management, or related field preferred.
• Minimum 5 years of property leasing experience or related skills.
• Minimum 3 years of property management/operations with budgeting experience.
• Minimum 1 year of people leadership/management experience.
• Experience in property management operations preferred; YARDI experience is a plus.

Responsibilities

• Manage staff recruitment, training, coaching, and performance.
• Liaise with Government entities and maintain communications with partners.
• Oversee daily operations of a multi-family military housing property and budget adherence.
• Drive revenue and occupancy through sales, service, and relationship management.
• Monitor market trends and implement strategies to maximize occupancy and asset value.
• Prepare and report on project progress and financials; manage capital projects and procurement.
• Oversee accounts payable/receivable and general bookkeeping.
• Lead risk management, safety, and emergency procedures.
• Coordinate maintenance and make-ready for occupancy changes and inspections.

Skills

Leadership

Communication

Customer service

Team management

Budgeting

Education

Bachelor's degree in Business Administration / Marketing / Property Management

Tools

YARDI

MS Office

Job description

Description

#LI-HU1

A Brief Overview
Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of the Virginia Beach, Virginia, community to achieve company goals. The typical scope of responsibility is between 500 and 950 units. Results will be achieved by facilitating optimal community performance across personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/partner relationships, information reporting, and compliance with all applicable laws and company policies. This position requires excellent communication and collaboration skills, as well as strong computer and hands-on management skills.
What you will do

• Performs all tasks typically associated with managing staff, such as recruiting, hiring, training, coaching, evaluating, and disciplining up to and including termination of direct reports.
• Serves as Hunt's primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.
• Manages the daily operations of HMC multi-family military housing property, and may also include compliance with government transaction documents.
• Assumes accountability for the property's financial performance and operations within the approved budget. The focus is on maximizing cash flow after debt service. Operate within budget and purchasing guidelines.
• Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service, and relationship management.
• Analyzes operations and initiates change to improve the community’s performance. Identify and implement opportunities to increase revenue to enhance the asset’s value.
• Monitors internal and external market forces and develops strategies to maintain a highly competitive product to maximize occupancy. Conducts monthly market surveys and provides trend report information.
• Reports on the progress of all assigned projects. Act as liaison between on-site management and residents / military partner, and communicate effectively with management when problems or changes occur.
• Provides customer service to residents, resolving issues as they arise, and ensuring maintenance completes service requests promptly.
• Oversees maintenance operations to ensure compliance with HMC standard performance requirements.
• Fosters an environment of proactive, ongoing marketing and advertising efforts to increase the community's visibility and profitability. Maintains an in-depth, ongoing knowledge of the local market and economic trends and implements marketing plans accordingly.
• Performs physical inspections of all aspects of the property, including but not limited to amenity spaces and all common areas, and verifies that the condition of vacant homes meets established standards for safety, cleanliness, and general appearance and appeal.
• Holds residents accountable for meeting community expectations as outlined in the community handbook.
• Coordinates with maintenance and make-ready staff to ensure change of occupancy maintenance meets HMC standards after move-out.
• Maintains records of all aspects of management activity on a daily, weekly, and monthly basis. Generate various reports as required.
• Obtains bids and manages capital improvement projects per company guidelines and budget.
• Oversees Accounts Payable, Accounts Receivable, and general bookkeeping.
• Establishes and maintains renewal programs as required.
• Oversees risk management and emergency procedures to ensure the safety of all persons and property.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• Bachelor's Degree in Business Administration, Marketing, Property Management, or other related disciplines preferred.

Experience Qualifications

• A minimum of 5 years of previous property leasing experience or applicable skills required.
• A minimum of 3 years of experience in property management or operations, with demonstrated ability to prepare basic budgets and interpret financial results required.
• A minimum of 1 year of previous experience managing others required.
• Operational management preferably within the property management industry required.
• Previous experience with YARDI preferred.

Knowledge, Skills, and Abilities

• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization, as well as working with the military community and the military command.
• Requires a reliable, self-motivated team player who pays close attention to detail, demonstrates strong communication, client management, and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Every day is an opportunity to be an innovative thinker, strategic planner, and excellent coach, rallying a team to achieve its highest potential and accomplish the community’s financial, operational, and resident services goals.
• Requires daily use of technology platforms.
• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.
• Accredited Residential Management (ARM) preferred.
• Certified Professional of Occupancy (CPO) preferred.

Compensation
We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $95,000 - $105,000, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

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#INDHUNT

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.