Community Consultant

XCORP AvalonBay Communities Inc.; United States; On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee stock purchase plan

Job summary

AvalonBay Communities in Burbank, CA is seeking a Community Consultant to join our leasing team. This full-time role focuses on delivering exceptional customer service, guiding residents through tours, and matching them with ideal floorplans, while driving leasing performance.

Responsibilities include lead follow-up, creative campaigns, and maintaining strong relationships with prospective residents. Weekend Saturday availability is required to support peak traffic times.

Qualifications

• High school diploma or GED required.
• 1-2 years leasing or customer service experience, preferably in the real estate or property management industry.
• Strong interpersonal and communication skills.
• Proficiency in using property management software and Microsoft Office.
• Knowledge of fair housing laws and regulations.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Manage daily leasing team operations.
• Deliver tailored property tours and help residents select floorplans.
• Follow up on leads to convert inquiries into residents.
• Maintain Saturday availability to support peak traffic times.
• Provide exceptional customer service and foster a sense of community.

Skills

Customer service

Sales and marketing

Follow-through

People-oriented

Education

High school diploma or GED

Tools

Property management software

Microsoft Office Suite

Job description

Community Consultant

Position Type:

Full time

State:

California

City:

Burbank

Zip Code

91505

Total Base Pay Range

$41,000.00 - $57,000.00

Overview

Creating a better way to liveis the purpose that binds AvalonBay associates.At AvalonBay, every day is an opportunity to make a difference in someone’s life.Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work.

The Role

Are you ready to be a part of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don’t just manage properties; we pioneer exceptional living experiences. If you’re an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here.
AvalonBay Communities is searching for a dedicated and highly organized Leasing Consultant to take on the daily operations of the leasing team at one of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!
As a Leasing Consultant you will be the driving force in helping residents find the best place to call home. Your creative and thoughtful tours will be customized to individual tastes, from recommending the perfect floorplan to outlining the best new neighborhood restaurants. You know what makes people tick, and follow through on every lead to ensure that our prospective residents know you care. With weekends being the most high-traffic time for future residents to explore their home options, Saturday availability is required.

• Incredible customer service skills. You have a knack for creating a sense of community and the drive to go the extra mile to create a spectacular experience for new residents. Your success and purpose are driven by the relationships that you build.
• Sales and marketing chops. Your personalized connections and recommendations drive our leasing performance, and your ability to create excitement through creative campaigns, continuous outreach, and social media fuel community enthusiasm for AvalonBay.
• Follow-through. By understanding what’s important to our prospective residents, you continuously reach out with tailored updates - from the ideal floorplan they’ve been eyeing, to the newest hot-spot openings, to the best food truck in the neighborhood – you help to paint a picture of what it’s like to call your community home.
• A genuine desire to help both residents and colleagues in Creating a Better Way to Live.

You have

• A high school diploma or equivalent (GED) required
• 1-2 years of experience in a leasing or customer service role, preferably in the real estate or property management industry
• Strong interpersonal and communication skills
• Proficiency in using property management software and Microsoft Office Suite
• Knowledge of fair housing laws and regulations
• Ability to work independently and as part of a team
• Excellent organizational and multitasking abilities

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values -A Commitment to Integrity,A Spirit of Caring, andA Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications will be accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)