Community Consultant

AVALON BAY COMMUNITIES, Inc.; Charlotte (NC); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

AvalonBay Communities, Inc. in Charlotte, North Carolina is seeking a Leasing Consultant to manage daily leasing operations and deliver luxury living experiences. You will lead tours, tailor recommendations, and follow through on leads to convert prospects.

The role requires excellent customer service, strong communication, and the ability to work weekends. A high school diploma or GED and 1–2 years of leasing or related experience are preferred.

Qualifications

• High school diploma or GED required.
• 1–2 years of leasing or customer service experience in real estate or property management preferred.
• Strong interpersonal and communication skills.
• Proficiency with property management software and Microsoft Office Suite.
• Knowledge of fair housing laws and regulations.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Assist residents in finding the best floorplan and leasing options.
• Follow up on leads to convert prospective residents.
• Support leasing team daily operations and marketing campaigns.
• Provide exceptional customer service and build community relationships.
• Saturday availability required to accommodate high-traffic times.

Skills

Customer service

Sales and marketing

Follow-through

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Independent and team work

Education

High school diploma or GED

Tools

Property management software

Microsoft Office Suite

Job description

Position Type: Full time

Weekly Scheduled Hours: 40

State: North Carolina

City: Charlotte

Zip Code: 28203

Total Base Pay Range: $35,500.00 - $50,000.00

Overview

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

The Role

Are you ready to be a part of an extraordinary leasing team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here. Vivmark Residential is searching for a dedicated and highly organized Leasing Consultant to take on the daily operations of the leasing team at one of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! As a Leasing Consultant you will be the driving force in helping residents find the best place to call home. Your creative and thoughtful tours will be customized to individual tastes, from recommending the perfect floorplan to outlining the best new neighborhood restaurants. You know what makes people tick, and follow through on every lead to ensure that our prospective residents know you care. With weekends being the most high-traffic time for future residents to explore their home options, Saturday availability is required.

• Incredible customer service skills. You have a knack for creating a sense of community and the drive to go the extra mile to create a spectacular experience for new residents. Your success and purpose are driven by the relationships that you build.


• Sales and marketing chops. Your personalized connections and recommendations drive our leasing performance, and your ability to create excitement through creative campaigns, continuous outreach, and social media fuel community enthusiasm for Vivmark.


• Follow-through. By understanding what's important to our prospective residents, you continuously reach out with tailored updates - from the ideal floorplan they've been eyeing, to the newest hot-spot openings, to the best food truck in the neighborhood - you help to paint a picture of what it’s like to call your community home.


• A genuine desire to help both residents and colleagues in Creating a Better Way to Live.


• A high school diploma or equivalent (GED) required


• 1-2 years of experience in a leasing or customer service role, preferably in the real estate or property management industry


• Strong interpersonal and communication skills


• Proficiency in using property management software and Microsoft Office Suite


• Knowledge of fair housing laws and regulations


• Ability to work independently and as part of a team


• Excellent organizational and multitasking abilities

How Vivmark Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice https://www.avaloncommunities.com/california-personnel-privacy-notice/