Community Connector (Remote) - Wa Only

Molina Healthcare; Spokane (WA); Remote; USD 30.000 - 51.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

EOE

Zusammenfassung

Molina Healthcare is seeking a Community Health Worker in Spokane, WA to advocate for members and connect them with health care resources. The role requires in-field outreach, home visits, and collaboration with the care team to ensure access to benefits and services.

You will help members navigate Medicaid eligibility, arrange transportation, and coordinate with providers. A CHW certification may be needed for some contracts, and substantial local travel is expected.

Qualifikationen

• At least 1 year of health care experience, preferably with underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid driver’s license, reliable transportation, and adequate auto insurance for job-related travel.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.

Aufgaben

• Engage with members as an advocate and resource to support health care management.
• Collaborate with the health care services team providing non-clinical paraprofessional duties in the field (home visits, shelters, provider offices).
• Help members navigate and maximize plan benefits (scheduling, transportation, prescriptions, follow-ups).
• Assist members in accessing social services and community resources.
• Provide outreach to locate/disconnected members with special needs.
• Conduct data-driven outreach to locate hard-to-contact members.
• Travel 50–80% locally as required by state/contractual rules.
• Support Medicaid eligibility maintenance and related financial resources.
• Participate in ongoing or project-based outreach activities (telephonic or face-to-face).

Kenntnisse

Customer service

Communication

Multi-tasking

Time management

Verbal communication

Written communication

Office software

Ausbildung

CHW certification

CMA

Tools

Microsoft Office

Jobbeschreibung

Job Description

Job Summary

Provides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Community Health Worker (CHW) certification (for states other than Ohio, and California, where it is required).
• Certified Medical Assistant (CMA).
• Bilingual based on community need.
• Familiarity with health care systems.
• Knowledge of community-specific culture.
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education.

Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $21.78 - $36.77 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.