Community Concierge

Core Spaces; Madison (WI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay

Generous PTO

EAP for confidential support services

401(k) retirement options

Job summary

A leading residential property company in Madison, Wisconsin, seeks a Community Concierge to ensure smooth leasing office operations. This role includes conducting tours, managing marketing efforts, and enhancing resident satisfaction. Ideal candidates will have a high school diploma and effective communication skills, with familiarity in Microsoft Office and Google Suite. The position requires flexibility for evening and weekend work and offers benefits like competitive pay and generous PTO.

Qualifications

• Must have a high school diploma or comparable degree.
• Ability to work a minimum of 15 hours per week.
• Proficient in Microsoft Office and Google Suite.

Responsibilities

• Conduct prospect tours and follow-ups.
• Perform marketing duties and resident events.
• Assist with various clerical tasks as needed.

Skills

Effective communication

Time management

Teamwork

Adaptability

Education

High School Diploma or comparable degree

Tools

Microsoft Office

Google Suite

Canva

Job description

Position Overview

The Community Concierge plays a vital on‑site role in ensuring smooth day‑to‑day operations within the leasing office of the property. From conducting prospect tours and follow‑ups to spearheading internal and outreach marketing endeavors, resident retention efforts, and overnight on‑call duties, they are the cornerstone of resident satisfaction and community engagement. Additionally, the Community Concierge may assist with various clerical or office‑related tasks as required, showcasing adaptability and a commitment to excellence in all aspects of their role.

What You Will Do

• Ensure availability to work a minimum of 15 hours each week, as determined by the Community Manager.
• Commit to working full shifts, which consist of a minimum of 3 hours per shift on‑site at the property.
• Be flexible to work additional hours, including evenings, weekends, and overtime as needed.
• Assist with move‑outs, turn, and move‑ins that extend beyond normal part‑time hours.
• Complete all prospect tours of the community.
• Follow up with assigned prospects in a timely manner.
• Plan, implement, and perform marketing duties and resident events.
• Maintain Lifestyle by Core brand standards across the community.
• Secure partnership opportunities for the community.
• Curate content for social media and marketing materials.
• Post to social media as directed by the Community Manager.
• Create marketing materials using Canva.
• Provide evening and/or overnight on‑call and round duties.
• Present to student organizations and attend sponsored events on behalf of the community.
• Assist in outbound marketing and leasing activities as needed.
• Complete special projects as assigned by the Community Manager.
• Ensure compliance with all Core Spaces Policies and Procedures.
• Ensure product presentation always meets brand and company standards.

Ideally, You’ll Have

• High School Diploma or comparable degree.
• Proven ability to lead and contribute effectively within various organizational settings or groups.
• The utmost level of integrity in all instances, showing respect towards others and towards company principles.

You’ll Crush It If You Have Experience With

• Ability to write and speak effectively using appropriate conventions based on the situation.
• Actively listening to others, asking questions to verify understanding, and providing feedback with tact and consideration.
• Efficiently using time by prioritizing and planning work activities.
• Sharing key information with others involved in a project or effort, working in harmony to accomplish objectives, responding with enthusiasm to directives, and showing support for departmental and organizational decisions.
• Proficient in Microsoft Office and Google Suite.

Physical Demands

• Maintain body equilibrium to prevent falling when walking, standing, or crouching on narrow or slippery surfaces.
• Perform substantial repetitive wrist, hand, and finger movements.
• Lift and move objects weighing up to 50 pounds regularly, including bending, stooping, and lifting throughout the workday.
• Bend, stoop, and reach several times during a shift.
• See clearly with or without corrected vision.
• Drive to and from client locations, which may involve prolonged sitting.
• Have manual dexterity sufficient to reach/handle items and work with the fingers.
• Have close vision (clear at 20 inches or less), distance vision (clear at 20 feet or more), and color vision (ability to identify and distinguish colors).

Work Environment

• Well‑lighted, heated, and/or air‑conditioned indoor office setting with adequate ventilation.
• Occasionally participate in property walks or outdoor marketing events that require walking and standing for longer periods.
• Moderate noise (e.g., business office with computers and printers).

Work Hours / Schedule

• Additional workload and hours may be required during the turnover period on site.

Benefits

• A culture that provides you a sense of belonging.
• Competitive pay that values your contributions.
• Generous PTO to disconnect or celebrate life milestones.
• An environment that gives you a voice to share your perspectives.
• Employee Assistance Program (EAP) for access to confidential support services.
• Company retirement options, including 401(k) with matching and Roth account option.

Disclaimer

Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

Equal Opportunity Employer

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.