Community Center Facility Attendant

City of Papillion; Papillion (NE); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

City of Papillion is seeking a Facility Attendant for the Papillion Landing Community Center to deliver excellent customer service while keeping the facility clean, safe, and welcoming. You will monitor activities, assist patrons, and handle setup and basic cleaning.

Hours vary, including evenings and weekends. You will support events and programs, enforce rules, and maintain a positive, professional demeanor when interacting with the public.

Qualifications

• Ability to present information clearly and respond to questions from patrons.
• Knowledge of safety guidelines related to sports and activities.
• Strong customer service standards.
• Ability to work independently with initiative and good judgement.
• Positive, patient, and energetic demeanor when interacting with the public.
• Courteous and tactful communication with patrons.
• Ability to follow both oral and written instructions.
• Proficient English communication, verbal and written.

Responsabilités

• Inspects and cleans facilities and bathrooms to maintain a hazard-free environment.
• Performs setup, cleanup, and equipment returns for events.
• Ensure compliance with hygiene, health, safety, and sanitation procedures.
• Address health and safety concerns or report to supervisor.
• Provide a safe play atmosphere for children in recreation facilities.
• Report incidents per guidelines and enforce rules with patrons.
• Attend staff meetings and trainings as required.
• Maintain positive relations with the public and participants.
• Operate POS systems, handle cash, and report sales if applicable.
• Operate equipment and ensure proper working order.

Connaissances

Customer service

Public interaction

Communication

Sports rules knowledge

Work ethic

Problem solving

Formation

16 years old minimum

CPR/AED/First Aid certification

Description du poste

Be a part of a great team! Facility Attendants are responsible for providing excellent customer service while maintaining a safe, clean, and welcoming environment at the Papillion Landing Community Center. Duties include monitoring facility activities, assisting patrons, setting up and taking down rooms and equipment, performing light cleaning, and responding to facility and patron needs as they arise.

POSITION TITLE: Facility Attendant

REPORTS TO: Assigned Facility Manager / Recreation Coordinator

SUPERVISES: ----------

PURPOSE OF POSITION

Under immediate supervision, responsible for the daily maintenance and upkeep of assigned Recreation Facility. Assists in the supervision of recreational programs and activities, daily event operations, and ensures the efficient provision of services to the community for all functions held. An incumbent will be required to work varied hours during the week, including evenings, weekends, and some holidays.

ESSENTIAL FUNCTIONS

• Inspects and cleans facilities, eating areas, associated bathrooms, on a regular basis to maintain cleanliness and a hazard-free environment; performs various custodial duties such as sweeping, picking up trash, sanitizing, and vacuuming.
• Performs general setup, cleanup, and maintenance to areas for events such as cleaning spills, removing trash, tidying up, replacing tables and chairs, opening and closing dividers, and returns equipment used for the event.
• Responsible for ensuring the compliance of departmental policies regarding hygiene, health, safety, and sanitation procedures.
• Correct potential health and safety concerns, or reports to supervisor.
• Provides a safe and creative play atmosphere for children under the care of all Recreation facilities participating in recreational programs and activities.
• Reports any incidents of child abuse/neglect per guidelines.
• Responsible for adhering to and enforcing rules and regulations to ensure a safe and enjoyable environment; refers individuals who fail to comply with regulations to the supervisor.
• Attends staff meetings and participates in employee training sessions as required.
• Establishes and maintains positive public relations with the public, recreation participants, and other employees.
• Refers citizen complaints to the supervisor for resolution.
• Operates point-of-sale systems, which includes the recreational software used for membership, registrations and department programming; accepts cash and credit payments, makes accurate change, maintains cash drawers, and accurately reports sales if assigned to facilities with concession and/or admission sales.
• Operates various equipment, appliances, and utensils; ensures that equipment and utensils are in proper working order.
• If assigned to a facility with a concession stand, reports complaints, problems, and needs concerning equipment and food supplies to appropriate supervisor such as defective, damaged, or lost utensils, supplies and equipment, spoiled or unattractive food, and menu complaints.
• Participates in citywide special events as needed.
• Ability to maintain regular and dependable attendance on the job, including attendance and job performance for possibly prolonged periods of time when called out on short notice due to weather conditions, emergencies and similar situations of public necessity.

MARGINAL FUNCTIONS

The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned.

ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY

• Ability to effectively present information and respond to questions from patrons.
• Knowledge of rules and protocols of individual and team sports and safety guidelines related to assignment.
• Good knowledge of customer service standards.
• Ability to exercise initiative, good judgement, and work independently with a strong work ethic.
• Ability to consistently project a positive, patient, caring and energetic demeanor.
• Ability to deal with the public in a courteous and tactful manner.
• Ability to understand and follow both oral and written instructions.
• Ability to communicate effectively, verbally and in writing, in English.
• Ability to establish and maintain effective working relationships with all patrons and customers.
• Must be friendly, outgoing and able to positively represent the Recreation Department at public level.

ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES

Must be sixteen (16) years of age at the time of hire.Must be able to obtain a CPR/AED/First Aid certification, within a time frame established by the employer.Must maintain certification as required.

ESSENTIAL PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS

Work will be performed both indoor and outdoor, with the employee being exposed to various weather conditions including but not limited to heat, humidity, and rain. Work required is continual physical activity, including walking, running, standing, kneeling, bending, crouching, reaching, stooping, lifting and carrying various supplies, equipment and other materials. The incumbent may be required to sit or stand for extended periods, as well as talk, hear, and smell. While performing the duties, the incumbent is required to use hands to finger, handle, feel or operate objects, supplies and/or equipment. Hand-eye coordination in necessary to operate various pieces of office and rental equipment. Incumbent will be required to do some occasional lifting, moving and carrying objects unassisted up to 50 lbs. Work may occasionally be required in times of dim lighting. Vision abilities required include close vision and the ability to adjust focus. The noise level is usually moderate to high but may even be intense depending on the scheduled activity. Work requires extensive interaction with the public and other community groups and may be stressful when dealing with parents/patrons, crowds, uncooperative participants, difficult individuals, periods of continuous demand and/or the enforcement of rules.