Community Care Worker III

Texas Health and Human Services; El Paso (TX); Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) is seeking a Community Care Worker III to support LTSS Medicaid 1115 waiver programs in El Paso. You will work with case managers, MCOs, nursing facility staff, and MEPD to coordinate enrollment, waivers, and transitions.

Daily duties include eligibility validation, waiver enrollment, and tracking appeals, while maintaining compliance and service delivery standards in a dynamic environment.

Qualifications

• High School Diploma or GED required.
• Preferred experience with LTSS and Medicaid programs.
• Experience with CCSE, MCOs, and MEPD is a plus.
• Proficiency in Outlook, Excel, and Word.
• Knowledge of Medicaid 1115 waivers is beneficial.

Responsibilities

• Attends work on a regular and predictable schedule as per agency policy.
• Develop, coordinate, and explain Medicaid 1115 waiver programs and authorize/deny waivers.
• Perform interest list activities: confirm contacts, mail packets, track enrollments.
• Interpret policy and coordinate transitions from nursing homes to the community.
• Resolve obstacles by contacting appropriate staff and documenting reasons.
• Handle LTSS continuity issues for waiver members in transition or disenrollment.
• Assist waiver members who were denied services to file a fair hearing.
• Prepare reports to monitor program operations and resolve enrollment errors.

Skills

Medicaid 1115 waiver

Outlook

Excel

Word

TIERS

SAS

Communication

Multitasking

Time management

Problem solving

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

TIERS

SAS

CSIL

Job description

Date: Oct 28, 2026

Location:

EL PASO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Job Details

• Functional Title: Community Care Worker III
• Job Title: Community Care Worker III (CT)
• Agency: Health & Human Services Comm
• Department: MC Prog Supp & Int Mgmt - Reg
• Posting Number: 22772
• Closing Date: 11/11/2026
• Posting Audience: Internal and External
• Occupational Category: Community and Social Services
• Salary Range: $2,953.25 - $4,365.66
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-13
• Shift: Day
• Additional Shift: Days (First)
• Telework: Eligible for Telework
• Travel: Up to 10%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility Location:
• Job Location City: EL PASO
• Job Location Address: 5150 EL PASO DR
• Other Locations: El Paso
• MOS Codes: 42SX,4C0X1
• Nearest Major Market: El Paso

Job Description

Serves as a specialist in the Program Support Unit (PSU) performing moderately complex tasks related to managed care Long Term Services and Supports (LTSS). Work involves frequent contact with case managers in Community Care Services Eligibility (CCSE), individuals enrolled in or applying for 1915(c) waiver services, service providers, LTSS MCOs, relocation specialists, nursing facility staff, the public, Health and Human Services Commission, Managed Care Compliance and Operations, Health Plan Management, and Medicaid for the Elderly and People with Disabilities (MEPD) staff. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Work includes operating a computer and requires an extensive knowledge of CCSE/PSU programs and software.

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Develop, coordinate, and explain Medicaid 1115 waiver programs to applicants and members. Authorize or deny waiver services, by sending approval or denial notices to applicants, members and other key parties. Validate eligibility in appropriate systems. Register waiver program eligibility in appropriate systems, authorize MCOs to begin approved services. Coordinate with MEPD staff for enrollment in a Medicaid 1115 Waiver program. (50%)
• Perform interest list activities such as confirming contact information is accurate, mailing enrollment packets, determining which MCO individuals want to enroll with, making follow-up contacts as needed, and ensuring individuals’ wish to be assessed for a Medicaid 1115 Waiver program. (10%)
• Interpret policy and coordinate activities related to transitioning individuals from the nursing home to the community, handling the transition of children aging out of MDCP services, and people who transition in and out of a Medicaid 1115 Waiver program. (10%)
• As appropriate, contact the appropriate person to assist with resolution of obstacles and document the reason for the delay. (5%)
• Handle continuum of care issues related to LTSS for Medicaid 1115 waiver members who have been disenrolled or transferred in or out of managed care service areas and are experiencing a gap in services. This could include coordinating with CCSE and between MCO’s as appropriate. (10%)
• Assist Medicaid 1115 Waiver members who have been denied services to file a fair hearing with the state. Track and monitor appeal processes through to the decision. (5%)
• Handle duties such as complete reports to monitor program operations, research and resolve errors in enrollment and make referrals to MEPD for members who lose Supplemental Security Income (SSI) eligibility. (10%)

Knowledge, Skills And Abilities

Knowledge of Medicaid 1115 waiver programs, policies and procedures. General knowledge of community and government service delivery systems, case guidelines, regulations and policies, interviewing techniques, mental illness and the emotional components of physical illness, individuals’ needs associated with disabilities, and community welfare resources.

Skill in communicating effectively orally and in writing with all types of people, in all types of situations. Ability to convey instructions and explanations to individuals and key parties, to negotiate available services, and to train others.

Ability to operate computer equipment and be proficient in the use of Outlook, Excel, Word, as well as the ability to gain a general understanding of various state software programs, e.g., TIERS, SAS and CSIL.

Skill in managing stress in high-profile situations while maintaining a professional demeanor. Skill in identifying systemic problems and ways to resolve same.

Skill and ability to multi-task under pressure. Skill and ability to manage workload effectively to meet goals and objectives of Medicaid 1115 waiver programs and meet timeframes.

Ability to identify potential problems that would have a negative impact on service delivery and act proactively to prevent the problem.

Ability to establish priorities according to relative importance and deadlines, set goals and manage time efficiently.

Registrations, Licensure Requirements or Certifications: NONE

Initial Screening Criteria

High School Diploma or GED required. Preferred experience with STAR+PLUS Home and Community Based Services program, Medically Dependent Children Program (MDCP), Long Term Services and Supports (LTSS) and/or experience with Medicaid for the Elderly and People with Disabilities (MEPD) services. Preferred experience with various types of computer equipment and software including, Outlook, Word, and Excel. Preferred experience with state software such as TIERS and SAS.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.