Community Care Worker I

Texas Health and Human Services; El Paso (TX); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Community Care Worker I to assess needs, determine eligibility for long‑term care services, and coordinate with contract agencies in Region 10. You will interview elderly or disabled clients, document case data, and assure service authorizations are recorded in automated systems.

This role requires strong communication, meticulous records, and the ability to travel up to 75% while supporting clients across six counties in Region 10.

Qualifications

• Current customer service experience in social services or retail.
• Willing to travel at least 75% of the time as required.
• High School diploma or GED; college hours preferred in related fields.
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint).
• Bilingual in English and Spanish preferred.
• Strong written and oral communication abilities.
• Ability to manage time and work schedule (Mon-Fri, 8:00 am–5:00 pm).

Responsibilities

• Interview clients and assess needs for services.
• Determine eligibility for Community Care Services and coordinate with contractors.
• Document case data and maintain automated records.
• Monitor and adjust service plans and authorizations.
• Prepare basic narratives or statistical reports for management.

Skills

Customer service

Interviewing

Communication skills

Gerontology

Disability field knowledge

Computer literacy

Time management

Rapport building

Bilingual English/Spanish

Education

High School diploma or GED

60 semester hours in Social Work/Psychology/Sociology

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

SharePoint

Job description

Date: Sep 14, 2026

Location: EL PASO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Community Care Worker IJob Title: Community Care Worker IAgency: Health & Human Services CommDepartment: CCSE Region 10 Eligibility DetPosting Number: 20827Closing Date: 09/28/2026Posting Audience: Internal and ExternalOccupational Category: Community and Social ServicesSalary Range: $2,694.33 - $3,946.25Pay Frequency: Monthly

Salary Group: TEXAS-B-11Shift: DayAdditional Shift: Days (First)Telework: Eligible for TeleworkTravel: Up to 75%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt

Facility Location

Job Location City: EL PASO

Job Location Address: 5150 EL PASO DR

Other Locations: El Paso

MOS Codes: 42SX,4C0X1

Job Description

This position will be assigned to Region 10 HHSC-CCSE Unit 17, comprised of approximately 10-13 Community Care Case Worker staff covering all six counties in Region 10. Provides direct delivery and contract services to long term care services clients in assigned geographic area. Determines/re-determines need and eligibility for Community Care Services, authorizes and monitors Community Care Services provided by contract agencies. Work involves managing a caseload, interviewing elderly clients and clients with disabilities, documenting information, determining need for and amount of services, verifying case data, explaining program benefits and requirements, referring clients for appropriate services and assuring authorizations are registered on automated systems. Work includes operating a computer.

Essential Job Functions

Attend work on a regular and predictable schedule in accordance with agency leave policy. Interviews clients or resource persons and conducts home/site visits to assess the need for services. Obtains, verifies and calculates income and resources to determine client financial eligibility. Develops/coordinates/explains client services and payment plans and authorizes services to meet client's individual needs. Monitors services provided by contract agencies to measure the effect of services and to detect any problems. Conducts reviews to re-determine eligibility and functional needs. Prepares basic level ongoing and special narrative or statistical reports. Documents case records using automated equipment to form a record of each client. Prepares reports and records to provide management information on program operations. May review situations and provide temporary protective services to prevent or remedy abuse, neglect, or exploitation of elderly or disabled adults. Performs related work as assigned.

Registrations, Licensure Requirements Or Certifications

Valid driver’s license required.

Knowledge Skills Abilities

Knowledge of customer services principles and practices. Ability to interview individuals and document essential information. Knowledge of Gerontology, the field of disability, the dynamics of the aging process and the special problems of the aged and disabled. Experience communicating effectively with all types of people, in all types of situations. Ability to operate computer equipment. Knowledge of business English. Education which demonstrates the possession of knowledge, skills, and abilities for job performance. Ability to listen to clients, exploring and reflecting feelings and present relevant alternatives describing feasibility and consequences of choices. Ability to complete work within required timeframes. Ability to appraise living conditions including physical and emotional environment. Ability to appraise nature and seriousness of threat to an elderly or disabled person. Ability to establish priorities, according to the relative importance and deadlines, set goals and manage time effectively. Ability to communicate orally and in writing. Ability to establish rapport with clients. Ability to communicate with community members to request assistance for clients, promote support for the agency or coordinate resources and programs.

• Initial Screening Criteria:
• Application indicates any current customer service experience interacting with individuals or customers in a retail or social service setting, assisting customers or explaining benefits or products or screening individuals for services either by telephone or in person.
• Application indicates applicant willing to travel a minimum of 75% of the time.
• Application indicates applicants have attained at least a High School diploma or GED equivalent is required. Prefer attainment of at least Sixty (60) semester hours from an accredited college or university in the disciplines of Social Work, Psychology and/or Sociology.
• Application indicates experience in using general office equipment such as using a computer or software that may include Microsoft Office Products such as Outlook, Word, Excel, Power Point and SharePoint.
• Application indicates applicant has the experience to communicate effectively orally and in writing, both in English. Bilingual in English and Spanish preferred.
• Application indicates applicant can work a regular and predictable work schedule; specifically, the first shift, Monday -Friday, 8:00 am to 5:00 pm.

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Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: El Paso