Community Care Advocate

Tusk; Chicago (IL); On-site; USD 39,000 - 45,000; Full time

Job summary

Spring Health seeks a Community Care Advocate to connect employees with community and company resources addressing social determinants of health and employee needs. This onsite role requires schedule Mon-Fri in Chicago ZIP 60640/60608, with referrals, crisis support, and navigation of mental health benefits.

You’ll refer with internal care teams, document outcomes, and promote the service to members while using tech-enabled tools. Fluent Spanish and a related bachelor’s degree are required.

Qualifications

• A Bachelor’s degree in a related field.
• Proficiency in Spanish required.
• Experience with diverse populations.
• Experience linking individuals to resources locally and beyond.
• Ability to balance multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written and verbal communication skills.
• Experience working with lower income populations.
• Tech-savvy: comfortable using various computer platforms.
• Experience assisting individuals through burnout and managing work-life balance.

Responsibilities

• Identify and make referrals for work-life, financial & legal, and basic needs support.
• Link employees to local and national resources via one-on-one consultation and referral lists.
• Work with internal care teams on emergency funding and resource referrals.
• Offer consultation related to navigating mental health resources and workplace benefits.
• Assist in linking employees to mental health treatment options and provide support throughout applications and follow-ups.
• Document metrics/outcomes including demographics, referrals, and success of referrals.
• Represent Spring Health and reinforce program parameters and goals.
• Communicate with local points of contact and escalate needs to Spring Health partners.
• Submit reporting documentation of all client and organizational activities.
• Develop relationships with key customer contacts and attend customer meetings as requested.
• Promote the community care advocate service offering to employees.

Skills

Spanish proficiency

Communication skills

Tech-savvy

Resource linking

Crisis support

Diversity & inclusion

Work-life balance

Burnout support

Education

Bachelor’s degree in a related field

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Community Care Advocate

The Community Care Advocate serves a retail customer by connecting employees to community and company resources to meet social determinants of health and needs of the employee.

What you’ll be doing:

• This is an onsite role: Monday 9AM-5:30PM, Tues 8:30AM-5PM, Wed-Thurs 8AM-5:30

• pm, Friday 9:30AM-6PM in zip codes 60640 and 60608

• Identify and make referrals for work-life, financial & legal, and basic needs support

• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed

• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.

• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer

• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.

• Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).

• Represent Spring Health and help to support/reinforce program parameters and goals.

• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.

• Submit reporting documentation of all client and organizational activities on a routine and timely basis.

• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.

• Proactively promote the community care advocate service offering to employees.

What we expect from you:

• A Bachelor’s degree in a related field

Proficiency in Spanish required

• Experience working with diverse populations and backgrounds within the social work industry.

• Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities.

• Ability to balance the needs of multiple stakeholders.

• Flexibility and creativity when approaching workplace challenges.

• Excellent listening, written and verbal communication skills.

• Skilled in embracing diversity and inclusion amongst teams and clients.

• Motivated to go above and beyond for members to provide a high-touch experience.

• Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.

• Experience helping organizations manage evolving workforce environments and norms is a plus.

• Experience connecting individuals to resources quickly in times of crisis is a plus.

• Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.

• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.

The target salary range for this position is $28-$33/hour. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.