Community & Business Banker

First Interstate

Oklahoma

On-site

USD 52,000 - 78,000

Full time

10 days ago

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Benefits offered by this job

Generous PTO and holidays

Child Care Assistance Program

Exercise reimbursement program

Community involvement opportunities

Job summary

The Community & Business Banker at First Interstate Bank in Lincoln, NE delivers personalized client service by assessing needs and offering appropriate financial solutions. You’ll maintain client relationships with a focus on the bank’s Service Commitments and company values, handling a range of accounts and loans.

You will engage with clients in person and by phone, open accounts, process loan requests, and identify referral opportunities to Home Loans, Treasury Solutions, Merchant Services

Qualifications

Requires HS Diploma; Associate degree preferred.
1-3 years banking or related experience required.
Licensed Mortgage Loan Originator per the SAFE Act within 30 days required.

Responsibilities

Delivers personalized client service in person and by phone, answering questions and offering solutions.
Opens and maintains consumer and business accounts, IRAs, CDs, cards, and facilitates loans.
Processes loan requests and identifies referral opportunities to Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management.
Maintains client relationships and documents referrals using 360 View.
Builds relationships through outbound engagement and proactive client outreach.
Performs Teller duties and accurate currency handling as needed.

Skills

Detail-oriented

Communication skills

CRM systems

Digital platforms

Customer service mindset

Education

HS Diploma

Associate degree preferred

1-3 years banking experience

Tools

MS Office

10-key skills

CRM software

Job description

This position is located at our Lincoln, NE S. 27th St. branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Community & Business Banker delivers personalized client service by holding financial conversations with clients and prospects to determine needs and provide appropriate solutions. This position will be responsible for maintaining client relationships, with an emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers personalized client service in person and over the phone by answering client questions, assisting with issues, and offering solutions.
Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards, and is proficient in originating all types of personal loans.
Processes new consumer and new small business loan requests.
Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Identifies referral opportunities to other lines of business - including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management - fully embracing and utilizing 360 View to document referrals and other client activity.
Builds client relationships through outbound engagement and proactive measures.
Performs Teller duties as needed, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, processing loan payments, and accurately counting currency and coin.
Completes work accurately with minimal errors.
Participates in volunteer activities and financial education efforts.
Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions, applying standards appropriately; knowledge may be gained through coursework and on-the-job training.
Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrates strong attention to detail and the ability to follow verbal and written instructions.
Maintains confidentiality at all times.
Uses tact and diplomacy effectively when interacting with clients and coworkers.
Possesses working knowledge of personal computers, Microsoft software programs, and strong 10-key skills.
Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
Able to read and comprehend simple instructions, short correspondence, and memos.
Able to write simple correspondence.
Able to effectively present information in one-on-one and small-group situations to clients and other employees of the organization.
Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Able to compute rates and percentages and draw and interpret bar graphs.
Able to apply common-sense understanding to carry out detailed but uncomplicated written or oral instructions.
Able to solve problems involving a few concrete variables in standardized situations.
Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines.
Produces complete and accurate work, displaying pride and professionalism in all tasks.
Takes personal initiative and serves as a positive example for others to emulate.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required
Associate's Degree preferred
1-3 years banking or related experience required

LICENSES AND CERTIFICATIONS

Registered Mortgage Loan Originator per the SAFE Act within 30 Days required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.