Community Building Assistant - Biltmore

Central City Concern (CCC); Biltmore (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

PTO and holidays

Retirement plan 403(b)

Medical, Vision, Dental insurance

Disability Insurance

Sabbatical program

Job summary

Central City Concern seeks a dedicated janitorial/resident services aide for housing operations in the Portland area. The role focuses on maintaining safe, clean living environments, assisting residents, and coordinating routine upkeep across properties.

Responsibilities include pest control, room turnover, lobby and corridor cleaning, and essential reporting. Must pass pre-employment screening and work in a drug-free environment.

Qualifications

• Must read, write and understand English.
• Must pass a pre-employment drug screen and background check.
• Must adhere to the Drug-Free Workplace Act of 1988.
• Must have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs.
• Previous experience with janitorial and resident services.
• Must not be a registered sex offender.

Responsibilities

• Maintain a high-quality, comfortable, and safe living environment in buildings.
• Perform building upkeep, room inventory, room turnover, vacant room prep and routine pest control measures.
• Identify pests such as roaches, bed bugs, ants and rodents.
• Greet residents and visitors, provide information and updates to staff.
• Clean lobby, hallways, offices, bathrooms, elevators, and residential rooms; clean windows, floors, countertops, appliances, and fixtures.
• Conduct periodic inspections of common areas and report hazards.
• Serve tenant notices, bulletins, and rent statements as assigned.
• Assist new residents to become familiar with the community and available resources.
• Answer and direct telephone calls and maintain files as time allows.

Skills

English literacy

Basic computer skills

Customer service

Safety awareness

Teamwork

Tools

Word

Excel

Email

File management

Job description

Program:

The Biltmore Hotel is a three-story apartment building located in the Old Town neighborhood of downtown Portland. All units are single-room occupancy with shared bathroom facilities. Most units are rent subsidized through project-based Section 8, with residents paying a portion of the rent.

Company:

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Schedule:

Thursday - Sunday, 8:30pm - 7:00am, (Monday, Tuesday & Wednesday off).

Compensation:

Compensation: $ 22.05 /hr - $ 29.25 /hr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $ 25.58 /hr per our Union contract.

Seniority Bid Window Open: 8/6/2026 Closes: 8/14/2026

AFSCME Union:

This role is a Union Represented position through;American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

MINIMUM QUALIFICATIONS:

• Must be able to read, write and understand English.
• Must not be a registered sex offender.
• Must have basic computer skills including Word, Excel, Email, and basic file management.
• Mustgenerally havethe ability to bend, stoop, kneel, squat,twist, reach, pull, and lift heavy objects and climb stairs with reasonable or no accommodation.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-FreeWorkplaceAct of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screenand background check.
• May be required to carry an agency cell phone for work use. Cellphoneswill be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat everyone with respect and dignity.
• Previousexperience with janitorial and resident service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintainahigh-quality,comfortable,andsafeliving environment in buildings.
• Performbuildingupkeep, room inventory,room turnover,vacant room preparation tasks, androutine pest controlmeasures.
• Have the abilityto identify pests such as roaches, bed bugs, ants and rodents.
• Perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bedbug-infestedproperty.
• Greet and answer queries from residents and building visitors and provide information and updates to staff.
• Perform regularly assigned tasks,including but not limitedtocleaningandstraighteningthelobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms,andinterior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting,and polishing.
• Conduct periodic inspections of common areas.
• Report any hazardous conditions or emergency situations.
• Serve or disburse tenant notices, bulletins, and rent statements as assigned by Property Management and/or Supportive Housing staff.
• Assist new residents to become familiar with the community and available resources.
• Refer residents/clients to appropriate service staff as needed.
• Answer and direct telephone calls to appropriate staff, take messages, deliver notices and other documents,and maintainfilesas time allows or as assigned.
• Maintain daily event logs, delivery logs, incidentreports, building rosters, and other reportsand formsas assignedand asnecessary to complete job duties.
• Monitorsurveillancecameras and overall security of properties.
• Collect random and required observed urinalyses as assigned byProperty Management or Supportive Housing staff.
• Monitor and enforcebuilding visiting policies.
• Update lobby area with appropriate health and social services related information.
• Remove ice and snow as required during inclement weather.
• Inventory, label and store tenant property.
• Report to other sites as directed by supervisor.
• Adhere to safety policies and procedures.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attendingall required meetings andtraining.
• Perform related duties as assigned, within the scope of the role.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2ndyear, and 8% in your 3rdyear!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.