Community Branch Manager

First Interstate

Coeur d'Alene (ID)

On-site

USD 65,000 - 90,000

Full time

31 hours ago

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Benefits offered by this job

PTO + federal holidays

Student debt employer repayment

401(k) with 6% match

Community involvement

Job summary

First Interstate in Coeur d'Alene, ID seeks a Community Branch Manager to deliver outstanding client service, drive growth, and lead branch staff across multiple functions. You will focus on customer experience, digital utilization, and compliant sales practices within branches handling deposits up to $100MM.

Responsibilities include managing lending referrals, improving CRM-driven engagement, and maintaining regulatory compliance while mentoring team members and coordinating with other lines of

Qualifications

Experience managing a banking branch or similar unit.
Strong understanding of digital banking capabilities and CRM systems.
Ability to lead teams, coach staff, and manage client relationships.
Experience with consumer and small business lending is preferred.

Responsibilities

Oversee delivery of financial services and productive referral to relevant departments.
Coach branch staff and manage onboarding, performance, and development.
Maintain client relationships and grow deposits and loan activity.
Ensure compliance with bank policies, risk controls, and regulatory requirements.

Skills

Branch management

CRM utilization

Digital banking

Client relationship

Problem solving

Education

High School Diploma or GED

Associate's Degree preferred

Job description

This position is located in Coeur D'Alene, ID at our Riverstone Dr. branch and Sherman Ave. branch.

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

Summary

The Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees, typically in a branch(es) with deposits up to $100MM. This position will develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices.

Essential Duties And Responsibilities

Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.
Manages and fosters growth in the top client relationships of the branch.
Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity.
Builds client relationships through outbound and proactive measures.
Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
Demonstrates proficiency in processing new consumer and new small business loan requests.
Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
Ensures operational efficiency, compliance, and quality standards are met.
Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies and procedures for assigned job function, and applies them to designated job responsibilities - knowledge may be gained though coursework and on-the-job training.
Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission and values.
Participates in volunteer activities and financial education. Ensures positive community relations in the branch market area; works in a coordinated effort with all branches in the market to foster One First Interstate in the community.
Performs other duties as assigned.

Management Responsibilities

Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborating closely with the Community Market Leader.
Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

Demonstrated ability to manage branch level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client related challenges using sound judgment, data interpretation, and risk aware decision making.
Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.

Education And/Or Experience

High School Diploma or General Education Degree (GED) required
Associate's Degree preferred
4-6 years experience in the banking industry to include supervisor or management experience required
Consumer and Small Business lending origination experience preferred

LICENSES AND CERTIFICATIONS

Valid Driver’s License required
Registered Mortgage Loan Originator per the SAFE Act within 30 Days required
Notary Certification preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.