Community Branch Manager

First Interstate Bank; Bend (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO and holidays

Student debt employer repayment

401(k) retirement plan with 6% match

Job summary

First Interstate Bank is seeking a Community Branch Manager in Bend, OR to drive exceptional client service and growth. You will lead branch operations, develop relationships, and promote digital banking adoption across our lending, deposit, and advisory services.

You will coach staff, manage performance, and ensure adherence to bank policies while delivering a high-quality customer experience in a dynamic community market.

Qualifications

• Must manage branch P&L and drive performance.
• Strong knowledge of digital banking and CRM utilization.
• Analytical and risk-aware decision making.
• Ability to build trust and identify customer needs.

Responsibilities

• Delivers integrated financial services and referrals across banking lines.
• Manages CRM activities, referrals, and marketing within the branch.
• Develops growth in top client relationships and deposits.
• Opens and maintains consumer and business accounts and loans.
• Ensures regulatory compliance and completes required training.

Skills

Branch P&L management

Digital banking & CRM

Operational problem solving

Client needs analysis

Financial solutions guidance

Education

High School Diploma or GED

Associate's Degree preferred

4-6 years banking experience

Lending origination experience preferred

Job description

What’s Important to You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

The health and happiness of the places we call home matter to us.

This position is located at our Bend, OR West branch.

SUMMARY

The Community Branch Manager is responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees, typically in a branch(s) with deposits up to $100MM. This position will develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
• Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.
• Manages and fosters growth in the top client relationships of the branch.
• Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity.
• Builds client relationships through outbound and proactive measures.
• Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
• Demonstrates proficiency in processing new consumer and new small business loan requests.
• Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
• Ensures operational efficiency, compliance, and quality standards are met.
• Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies and procedures for assigned job function, and applies them to designated job responsibilities - knowledge may be gained though coursework and on-the-job training.
• Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission and values.
• Participates in volunteer activities and financial education.
• Ensures positive community relations in the branch market area; works in a coordinated effort with all branches in the market to foster One First Interstate in the community.

MANAGEMENT RESPONSIBILITIES

• Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
• Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborating closely with the Community Market Leader.
• Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to manage branch level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client related challenges using sound judgment, data interpretation, and risk aware decision making.
• Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Demonstrated ability to identify client needs and recommend appropriate financial solutions.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Associate's Degree preferred
• 4-6 years experience in the banking industry to include supervisor or management experience required
• Consumer and Small Business lending origination experience preferred

LICENSES AND CERTIFICATIONS

• Valid Driver’s License required
• Registered Mortgage Loan Originator per the SAFE Act required
• Notary Certification preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed

EMPLOYMENT EQUALITY

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail]. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish