Community Based Care Manager

caresource; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

CareSource is seeking a Community Based Care Manager in Kentucky to collaborate with an interdisciplinary team to improve member outcomes through culturally competent, person-centered care planning and coordinated services. You will identify barriers, plan interventions, and work across hospital, home, and community settings with a focus on health equity.

You will facilitate ICT meetings, engage with members and natural supports, and ensure timely care plan development, evaluation, and resource

Qualifications

• Nursing degree or health care-related bachelor’s degree required.
• RN, LPC/LCPC, social worker licensure required.
• Advanced degree with clinical licensure preferred.

Responsibilities

• Engage members and support systems using strength-based assessments and motivational interviewing.
• Facilitate ICT meetings to coordinate care and update ICPs.
• Engage with members in hospital, home, office, or virtual settings to build professional relationships.
• Develop and update person-centered ICPs with member desires and needs.
• Identify and address barriers to ICP goals and plan evidence-based interventions.
• Coordinate with providers and community resources to ensure seamless transitions and cost-effective care.
• Educate members about treatment options, resources, and insurance benefits.
• Document activity and member progress, monitor satisfaction, and adjust care plans as needed.

Skills

Motivational interviewing

Interdisciplinary collaboration

Care coordination

Health equity

Assessment skills

Telehealth engagement

Education

Nursing degree or health care bachelor's

RN licensure or licensure as Clinical Counselor/Social Worker

Job description

Job Summary:

The Community Based Care Manager collaborates with members of an inter-disciplinary care team (ICT), providers, community and faith-based organizations to improve quality and meet the needs of the individual, natural supports and the population through culturally competent delivery of care and coordination of services and supports. Facilitates communication, coordinates care and service of the member through assessments, identification and planning, and assists the member in creation and evaluation of person-centered care plans to prioritize and address what matters most, behavioral, physical and social determinants of health needs with the aim to improve the of lives our members.

Essential Functions:

• Engage the member and their natural support system through strength-based assessments and a trauma-informed care approach using motivation interviewing to complete health and psychosocial assessments through a health equity lens unique to the needs of each member that identify the cultural, linguistic, social and environmental factors/determinants that shape health and improve health disparities and access to public and community health frameworks
• Facilitate regularly scheduled inter-disciplinary care team (ICT) meetings to meet the needs of the member
• Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to hospital, provider office, community agency, member's home, telephonic or electronic communication
• Develop and regularly update a person-centered individualized care plan (ICP) in collaboration with the ICT, based on member's desires, needs and preferences
• Identify and manage barriers to achievement of care plan goals
• Identify and implement effective interventions based on clinical standards and best practices
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination and case management
• Facilitate coordination, communication and collaboration with the member the ICT in order to achieve goals and maximize positive member outcomes
• Educate the member/ natural supports about treatment options, community resources, insurance benefits, etc. so that timely and informed decisions can be made
• Employ ongoing assessment and documentation to evaluate the member's response to and progress on the ICP
• Evaluate member satisfaction through open communication and monitoring of concerns or issues
• Monitors and promotes effective utilization of healthcare resources through clinical variance and benefits management
• Verify eligibility, previous enrollment history, demographics and current health status of each member
• Completes psychosocial and behavioral assessments by gathering information from the member, family, provider and other stakeholders
• Oversee (point of contact) timely psychosocial and behavioral assessments and the care planning and execution of meeting member needs
• Participate in meetings with providers to inform them of Care Management services and benefits available to members
• Assists with ICDS model of care orientation and training of both facility and community providers
• Identify and address gaps in care and access
• Collaborate with facility-based healthcare professionals and providers to plan for post-discharge care needs or facilitate transition to an appropriate level of care in a timely and cost-effective manner
• Coordinate with community-based organizations, state agencies and other service providers to ensure coordination and avoid duplication of services
• Adjust the intensity of programmatic interventions provided to member based on established guidelines and in accordance with the member's preferences, changes in special healthcare needs, and care plan progress
• Appropriately terminate care coordination services based upon established case closure guidelines for members not enrolled in contractually required ongoing care coordination.
• Provide clinical oversight and direction to unlicensed team members as appropriate
• Document care coordination activities and member response in a timely manner according to standards of practice and CareSource policies regarding professional documentation
• Continuously assess for areas to improve the process to make the members experience with CareSource easier and shares with leadership to make it a standard, repeatable process
• Regular travel to conduct member, provider and community-based visits as needed to ensure effective administration of the program
• Adherence to NCQA and CMSA standards
• Perform any other job duties as requested

Education and Experience:

• Nursing degree from an accredited nursing program or Bachelor's degree in a health care field or equivalent years of relevant work experience is required
• Licensure as a Registered Nurse, Professional Clinical Counselor or Social Worker is required
• Advanced degree associated with clinical licensure is preferred
• A minimum