Community Banking Service Representative - Montoursville

Journey Bank; Pennsylvania; Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Vacation time

Vision insurance

Job summary

Journey Bank is seeking a full-time Community Banking Service Representative to join our Montoursville Branch on-site. The CBSR will open accounts, cross-sell products, and assist with loan documentation while supporting teller staff.

The role emphasizes customer service, accurate banking operations, and adherence to bank policies in a local community setting.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Minimum 2 years of teller or customer service or banking experience.
• Strong reading, verbal, and written communication skills; analytical, organized and math abilities.
• Proficient computer skills including online, internet, and mobile banking.
• Demonstrate ability to multitask and provide professional service.

Responsibilities

• Opens new accounts and assists customers with services.
• Cross-sells bank products and services.
• Supports loan documentation processes.
• May perform safe deposit box duties; may assist with training Branch Tellers.

Skills

Customer service

Banking

Cross-selling

Teller duties

Communication skills

Multitasking

Education

High school diploma

Business/finance degree preferred

Tools

Banking software

Job description

Community Banking Service Representative

Are you looking for a career with a purpose in your local community? By working at your community bank you will find a sense of purpose in your everyday job. At Journey Bank we strive to assist, all members of our community, on their financial journey. Journey Bank is a strong, independent community bank with 22 locations and 290 employees. We are seeking a full-time Community Banking Service Representative to join our team and work on-site at our Montoursville Branch.

The Community Banking Service Representative (CBSR) performs a variety of duties to support the consumer services function of a community bank to include: opening and processing of new accounts of all types; cross-selling of institution services to customers and prospective customers; provide support to Assistant Branch Manager with loan documentation. May perform safe deposit box duties; may assist with training or guidance to Branch Tellers.

Essential Responsibilities:

1. Opens new accounts and assists customers in obtaining specialized services from other bank departments as necessary.
2. Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and participate in selling in conjunction with these needs.
3. Solicits new business from present and prospective customers.
4. Answers inquiries and resolves problems related to customer accounts and banking services.
5. Performs all duties of a teller as needed.
6. Must be able to assist customers in an efficient and professional manner.
7. Cooperates with, participates in, and supports the adherence to all internal policies, procedures and practices in support of risk management and overall safety and soundness, and the Bank's compliance with all regulatory requirements, e.g. Bank Secrecy Act (BSA) Community Reinvestment Act (CRA) and Equal Credit Opportunity Act, etc.

Requirements:

• A minimum of high school diploma or equivalent required with a preference for an advanced degree in a business or financial related field of study.
• A minimum of 2 years of experience as a teller, and/or customer service or banking experience preferred.
• Proficient reading, verbal, and written communication skills, analytical, organization, and planning skills, and math skills.
• Proficient knowledge of computer skills including online, internet, and mobile banking.
• Demonstrate management and/or supervisory skills.
• Ability to effectively perform multiple tasks, duties, and jobs throughout the office.
• Excellent interpersonal relation skills with the ability to demonstrate active listening, attention to detail, and positive professional attitude.

Hours:

Monday-Friday, 37.5 hours per week, including early evening hours and rotating Saturdays, Based on Montoursville Branch hours.

Benefits:

A competitive compensation and an excellent benefit package including Medical, Dental, Vision, 401(k) with safe harbor match, paid holidays, and vacation time

Journey Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All job offers are contingent upon results of a criminal record check, drug screening and credit check.