Community Banking Officer

MountainOne; North Adams (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Restaurant/coffee options nearby

Job summary

MountainOne is seeking a Community Banking Officer to lead a full-service branch, directing staff to deliver top-tier customer service and drive revenue growth through personal and business banking relationships. The role emphasizes brand stewardship and community engagement, with responsibility for service standards and staff development.

The position requires broad knowledge of banking operations, financial literacy, and strong leadership to maintain a positive branch image and partner with

Qualifications

• Bachelor's degree preferred.
• Minimum three years of experience in lending or banking.
• Business development experience and partner collaboration.
• Community engagement and local networking experience.

Responsibilities

• Oversee operation of a full-service Community Banking Office.
• Direct and motivate staff to achieve high performance and deliver superior customer service.
• Maintain and expand personal and business account relationships to grow revenue.
• Act as brand steward and project a positive branch image.

Skills

Business strategy understanding

Financial literacy

Electronic banking

Systems knowledge

Cash handling

Product knowledge

Business development

Sales referrals

Education

Bachelor's degree preferred

Job description

The full Community Banking Officer job description contains more information about this position.

Job Summary

As the manager of the branch, the Community Banking Officer oversees the operation of a full-service Community Banking Office. The CBO is responsible for directing and motivating staff to achieve high levels of individual and team performance that results in superior customer service in accordance with our Community Banking Service Standards; to conduct themselves in ways that reflect the company's core commitments. In conjunction with the Regional Community Banking Officer, the CBO is responsible for maintaining and expanding personal and business account relationships to achieve revenue growth. As a brand steward for the company, the CBO projects and ensures a positive branch image.

Position Requirements Technical Knowledge/Skills

• Understanding of business strategy.
• Ability to read and understand financial reports; advanced math and expert level of financial literacy.
• Understanding of all aspects of electronic banking.
• Systems knowledge (teller and customer service).
• Branch procedures; cash handling; ATM processes and procedures.
• Product knowledge, e.g. deposit accounts, loan products, features/benefits.
• Business development; ability to work with the Vice President, Senior Community Banking Officer to identify and target opportunities; with partners to grow and manage customer relationships.
• Sales process; as relates to selling through, cross-selling and making sales referrals.

Personal Skills

• Critical thinking, including data analysis and problem-solving.
• Personal accountability and accountability for others.
• Interpersonal skills; communication skills, including verbal, written and active listening.
• Empathy, ability to relate to and care for others.
• Management and leadership; planning and organizational skills; ability to adapt situationally.
• Conflict management; ability to identify, address and resolve issues or concerns with diplomacy.
• Ability to coach, develop, motivate staff to maximize potential. Foster teamwork, build productive teams.
• Self-management, time-management, ability to multi-task.
• Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations.
• Goal-orientation, with ability to focus on mission, goals and objectives.

Experience

• Bachelor's degree preferred Minimum three years of experience in lending or banking.
• Business development, experience working with partners and teams.
• Community engagement, e.g. brand promotion, networking, local Board seats or Committee support.

Other Requirements

• Flexibility and availability to service all banking hours, as needed.
• Ability to travel up to 25% of the time outside a 50-mile radius.
• Ability to sit, drive, bend, make/answer telephone calls.