Community Banker

First Interstate; Billings (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank in Billings, MT is looking for a Community Banker to deliver personalized client service and financial guidance at the Heights Branch. You will open and manage consumer and business accounts, discuss needs, and offer tailored solutions across deposits, loans, and card products.

You will identify referral opportunities, support loan applications, and participate in community programs while maintaining CRM records and regulatory compliance.

Qualifications

• HS diploma or GED required.
• 1–3 years banking experience required.
• Registered Mortgage Loan Originator per the SAFE Act within 30 days required.

Responsibilities

• Delivers personalized client service in person and over the phone, answering questions and offering solutions.
• Opens and maintains consumer and small business accounts, IRAs, CDs, and cards.
• Holds financial conversations to determine needs and provide solutions.
• Processes new consumer loan requests; may engage in small business loan requests.
• Identifies referral opportunities to other lines of business and documents activity in CRM.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties when needed, with accurate cash handling.
• Stays compliant with bank regulations, policies and procedures.

Skills

Customer service

Sales experience

Attention to detail

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

10-key skills

Job description

This position is located at our Billings, MT Heights Branch.

What’s Important To You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.

The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

Summary

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Essential Duties And Responsibilities

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business, including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, and consistently utilizes 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on-the-job training.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one-on-one and small-group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common-sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to work demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to emulate.
• Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans.

Education And/Or Experience

• High School Diploma or General Education Degree (GED) required
• 1-3 years banking or related experience required

LICENSES AND CERTIFICATIONS

• Registered Mortgage Loan Originator per the SAFE Act within 30 Days required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Handling - Frequently
• Hearing - Frequently
• Lifting - Occasionally (up to 25 lbs)
• Sitting - Occasionally
• Standing - Frequently
• Talking - Frequently
• Walking - Occasionally
• Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling and business need
• Regular and Predictable Attendance - Required
• Travel - as needed