Community Associate

Regus; Saint Paul (MN); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Paid time off

401(k) match

Health benefits

Bonus program

Training & development

Professional environment

Job summary

IWG is seeking a friendly Community Associate in Roseville, CA to greet guests, handle requests, and manage daily center operations. You’ll help customers with Wi‑Fi, packages, room setups, invoicing, and events, enabling them to focus on their business.

Bring at least 1 year of customer service, strong MS Office skills, and the ability to adapt to a fast-changing environment. This full-time role offers a supportive team, good benefits, and opportunities for growth.

Qualifications

• A good communicator with 1+ year of customer service experience.
• Ability to take ownership of problems and solve them.
• Positive and adaptable in fast-changing environments.

Responsibilities

• Handle a wide range of customer requests (Wi‑Fi, packages, room setups).
• Manage invoicing and center operations.
• Coordinate networking events with the Community Manager.

Skills

Customer service

Communication

Problem solving

Tools

MS Office

Job description

Location

3017 Douglas Boulevard, Suite 300, 95661 Roseville, California, United States of America

About IWG

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want—in over 120 countries across the globe!

Role Overview

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs so that your customers can focus on running their business.

Typical Day

You arrive a few minutes before the center opens to make sure everything is ready. Throughout the day you handle a wide range of customer requests—from changing Wi‑Fi codes and locating packages to setting up projectors and providing directions to meeting rooms. You manage service requests, ensure accurate invoicing, and coordinate networking events with the Community Manager. Between tasks you take short breaks to recharge.

About You

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

What We Offer

• Work‑life balance (no standard nights or weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to your PTO accrual).
• Competitive 401(k) program with a company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers).
• A quarterly bonus plan program, plus an hourly rate of $21.22.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.