Community Associate

Regus; North Charleston (SC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 company holidays

401K with match

Health insurance

Bonus program

Job summary

IWG is seeking a Community Associate to manage customer needs and maintain a vibrant center environment in Charleston. You will handle daily center operations, assist customers with inquiries, and support events and networking activities to foster a thriving workspace community.

Ideal candidates are strong communicators with 1+ year of customer service experience, comfortable with MS Office, and able to adapt to a fast-paced setting while ensuring accurate service charging and invoicing.

Qualifications

• Excellent customer service and communication skills
• Ability to manage multiple tasks and priorities
• Proficiency with MS Office and basic IT equipment
• Legally eligible to work in the United States and at least 18 years old

Responsibilities

• Greet and assist customers to create a welcoming center experience
• Manage day-to-day center operations and assist with inquiries
• Set up and support events, meetings, and room bookings
• Process tasks efficiently to ensure accurate invoicing and service charging
• Coordinate with the City Manager on events and outreach activities

Job description

4000 S. Faber Place Drive
Suite 300
29405 Charleston
South Carolina, United States of America
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

4000 S. Faber Place Drive
Suite 300
29405 Charleston
South Carolina, United States of America
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunityAs a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.

A typical day at IWGYou arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed Wi‑Fi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee? You’re off to help her get set‑up, as soon as you connect the incoming call to another customer. You make sure that all of the services are properly charged, so that invoices are accurate.
It’s time for a quick coffee break. Relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox.
And that’s lunch!
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room says it’s too hot in their office, no problem you are on it and open a ticket in our service portal.
You’ve earned yourself another breather. Relax and enjoy a few minutes to yourself.
Early afternoon, you sit down to organize next week’s networking event in your center - your City Manager is just a phone call / email away, if you need any guidance or assistance. You plan and write the e‑invites to customers, then create, print and put‑up posters on the noticeboards around the center. To your excitement, the next person to enter the center is a prospect (someone interested in joining the IWG community), so you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event - then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.

About YouWe’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What We OfferOn top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.50
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.