Community Associate

Regus; Indianapolis (IN); On-site; USD 19,900 - 28,343; Full time

Benefits offered by this job

Generous paid time off

Quarterly bonus plan

Comprehensive health care

401(k) with company match

Job summary

A leading workspace provider is looking for a Community Associate in Indianapolis. This entry-level position focuses on building community, assisting customers with various needs, and managing administrative tasks. Ideal candidates are positive communicators, adaptable, and have a knack for problem-solving. Offering a competitive hourly rate of $17.51, generous PTO, and a supportive work environment, this full-time role ensures work-life balance without standard night and weekend shifts.

Qualifications

• 1+ year of customer service experience.
• Good communicator who can empathize with people's needs.
• Legally eligible to work in the U.S. and at least 18 years old.

Responsibilities

• Assist customers with Wi-Fi, meeting rooms, and events.
• Ensure accurate service charges and invoices.
• Manage customer requests and process mail.

Skills

Customer service

Communication

Problem-solving

MS Office proficiency

Adaptability

Job description

Community Associate

Location: 450 E. 96th Street Suite 500, Indianapolis, IN 46240

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way by building the world’s largest workspace network so that our customers can work from wherever and however they want, in over 120 countries.

The Opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center. You will take care of all administrative and support needs for your customers so they can focus on running their business.

A Typical Day

• Arrive a few minutes before your center opens to ensure everything is ready.

• Assist customers with Wi‑Fi code changes, package pickup, meeting room directions, projector setup, and coffee recommendations.

• Ensure services are properly charged and invoices are accurate.

• Process mail, send notifications, and handle various customer requests.

• Collaborate with the Community Manager to plan events, write e‑invites, and produce posters for noticeboards.

• Manage networking events and guide groups to nearby restaurants for breaks.

About You

• Good communicator who can build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

What We Offer

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to your PTO accrual).
• Competitive 401(k) program, with a company match.
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well).
• A quarterly bonus plan program, plus an hourly rate of $17.51.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

EEO Statement – All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Facilities Services