Community Assistant - LIHTC

NRP Investments LLC; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Paid vacation and sick leave

Paid maternity and parental bonding leave

Medical, dental, vision, and life insurance

401(k) match

Training, certification, and growth opportunities

Job summary

NRP Investments LLC is seeking a Community Assistant for its LIHTC Community in Fort Worth, TX. In this role, you will manage daily community operations under the Community Manager's direction, ensure excellent customer service, and maximize revenue through timely rent collection and occupancy management.

You will coordinate all aspects of property management, support leasing activities, and maintain compliance with Fair Housing regulations. The role offers benefits such as commission opportunities, paid leave, and training programs.

Qualifications

• One year of property management experience or a four-year degree in a related field.
• Working knowledge of applicable landlord-tenant laws and Fair Housing regulations.
• Tax Credit Specialist accreditation or other LIHTC designations preferred.

Responsibilities

• Ensure excellent customer service in daily management of the community.
• Maximize cash flow by monitoring banking activities and timely rent collection.
• Assist in meeting targeted revenue goals and maintaining resident files.

Skills

Excellent customer service

Property management

Market knowledge

Team development

Technical skills with Microsoft Office

Education

High school diploma or equivalent

College degree preferred

Tools

Yardi

Microsoft Office

Job description

Job Title

Community Assistant – LIHTC Community, Fort Worth, TX (2900 Broadmoor)

Position Overview

Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating all aspects of property operations, and serving as the Community Manager in his or her absence.

Financial/Administrative

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Ensure all Yardi data is correct by monitoring input and report functions, ensuring accuracy, timely preparation of leasing activities, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
• Assist the Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring the property’s financial performance.
• Complete re‑certifications as required by NRP Group policies and procedures at tax credit communities.
• Maintain and organize all resident files.
• Prepare accurate payroll reporting, including e‑time editing and bonus preparation.

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared.
• Manage renewals and active leases, tracking expirations, preparing expiration letters, and drafting renewal leases.
• Maintain on‑going, in‑depth knowledge of the local market to give a competitive edge, perform monthly market studies, and physically shop competition bi‑monthly.
• Assist in monitoring compliance with Fair Housing regulations, tax compliance regulations, and other laws related to property‑specific occupancy standards.
• Review and analyze weekly traffic reports and numbers, and assist with weekly marketing meetings.
• Monitor the direction of rental activity and all on‑site sales, marketing outreach, and advertising plans.

Customer Service

• Assist in planning and preparation of resident events.
• Complete a daily inspection of the property and market‑ready units.
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends.
• Advise the Community Manager of conditions affecting resident safety, dissatisfaction, and asset preservation.

Team Development

• Assist the Community Manager in recruiting and selecting team members, understanding and adhering to hiring policies, procedures, and core values.
• Assist in evaluating and supervising team members.
• May occasionally be required to assist at other properties.
• Run errands to support the property as necessary.
• Perform other duties as required.

Skills & Abilities

• Education: High school diploma or equivalent; college preferred. Tax Credit Specialist accreditation or other LIHTC designations preferred.
• Experience: One year of property management experience or a four‑year degree in a related field; working knowledge of applicable landlord‑tenant laws, Fair Housing regulations, IRS Section42, the LIHTC program, and other related laws.
• Technical Skills: Proficient computer skills, including Microsoft Office; Yardi experience preferred.
• Other Requirements: Valid driver’s license and reliable transportation.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity and parental bonding leave
• Short‑ and long‑term disability
• Medical, dental, vision, and life insurance
• 401(k) match
• Training, certification, and growth opportunities
• Employee referral and recognition programs

Equal Employment Opportunity

The NRP Group is committed to recruiting, hiring, and treating all employees and applicants fairly and without discrimination on any grounds protected by federal, state, or local law.