Community Assistant

campusadv; West Lafayette (IN); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Growth opportunities

Job summary

Yugo USA in West Lafayette, IN is seeking a part-time Community Assistant to join our student housing team. This on-site hourly role supports residents, assists with leasing activities, and helps maintain a welcoming, safe community.

You will answer inquiries, give tours, coordinate events, manage resident records, and collaborate with staff. Evening and weekend flexibility is required, and on-call duties may apply.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a team and mentor others.
• Organizational and time-management skills.
• Willingness to learn campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and events.
• Ability to be on-call for emergencies.

Responsibilities

• Provide exceptional customer service to residents and guests.
• Assist residents with inquiries and guide them to campus resources.
• Participate in leasing and marketing activities, including tours and inquiries.
• Develop and implement engaging community events and programs.
• Maintain resident records and documentation; support move-ins/outs.
• Report safety issues and assist with emergency response as needed.
• Collaborate with staff to ensure smooth operations and communication.
• Participate in staff meetings and training.

Skills

Communication

Interpersonal skills

Teamwork

Organization

Diversity inclusion

Computer literacy

On-call readiness

Job description

Company: Yugo USA

Community: Launch Apartments

Location: West Lafayette, IN

Job Title: Community Assistant

Position Type: Part‑time / Hourly / On‑site

Compensation: $12 per hour

The Community Assistant (CA) role is a tremendous leadership and career development opportunity that goes far beyond just another part‑time job. The CA plays a vital role in creating a supportive and vibrant living environment within a successful student housing apartment community. CAs are integral to the marketing and leasing process in their communities. Once residents have leased, CAs are responsible for assisting with various needs, promoting community engagement, and maintaining a safe and inclusive atmosphere. The Community Assistant serves as a resource, provides exceptional customer service, and contributes to the overall success and well‑being of the residents.

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.
• Play a significant role in the leasing and marketing process at the community. Duties include outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits, and more.
• Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.
• Assist with administrative tasks such as managing resident inquiries, maintaining accurate resident records and documentation, supporting the coordination of room assignments, move‑ins, and move‑outs, arranging community bulletin boards, newsletters, and other communication channels.
• Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly. Assist with emergency response and crisis management protocols.
• Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff members as needed.
• Participate in the “turn” process.
• Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

ESSENTIAL SKILLS and QUALIFICATIONS:

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people. Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time‑management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on‑call for emergencies.
• Current account in good standing (if current resident).

COMPETENCIES:

• Customer Service – Manages difficult or emotional customer situations; responds promptly to needs; solicits feedback; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, maintains confidentiality, listens without interrupting, keeps emotions under control, remains open to others’ ideas and tries new things.
• Leadership – Exhibits confidence in self and others; inspires and motivates the team; effectively influences actions and opinions; accepts feedback; gives appropriate recognition.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness; welcomes feedback; builds positive team spirit; prioritizes team success.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Professionalism – Approaches others tactfully; reacts well under pressure; treats all with respect; accepts responsibility; follows through on commitments.
• Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically; upholds organizational values.
• Attendance/Punctuality – Consistently on time; ensures responsibilities covered when absent; arrives at meetings on time.

COMPENSATION AND BENEFITS:

Competitive hourly wage and opportunities for advancement and growth.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Occasionally exposed to outside weather conditions.
• Work environment noise level is usually moderate.
• Must occasionally lift or move up to 25 pounds.

EXCITING NEWS:

Campus Advantage is now part of Yugo! In September 2025, Campus Advantage joined forces with Yugo, the world’s first global student housing operator. This strategic acquisition brings together two industry leaders to create a powerhouse in student living, with nearly 40,000 beds across 88 properties in 28 states. The transition to Yugo U.S. means more opportunities, innovation, and a stronger commitment to delivering exceptional experiences for students and team members alike. Yugo’s global growth and inclusive culture make it an inspiring place to work and grow.