Community Assistant

Tailwind Group Inc; Norman (OK); On-site; USD 19,000 - 23,000; Part time

Job summary

Tailwind Group Inc. is seeking a part-time Community Assistant in Norman, Oklahoma. The role involves generating new leases, conducting on-campus and off-campus tours, and delivering exceptional customer service to residents and prospects.

You will support day-to-day office operations and help meet occupancy goals, with rotating nights and weekends as required. The position is fully in-office with a maximum of 29.5 hours per week and an hourly rate of $13.00 plus commission potential.

Qualifications

• High school diploma or equivalent required.
• 1+ years in customer service, sales, or retail preferred.
• Current university enrollment and plan to reside locally preferred.

Responsibilities

• Deliver excellent customer service to residents, prospects, and staff.
• Conduct property and unit tours; present leasing options and community features.
• Maintain follow-up with prospects via phone, text, and email.
• Assist with day-to-day property operations and events.
• Support on-site operations during turnover periods, including nights and weekends.

Skills

Customer service

Communication

Sales mindset

Office software

Education

High School Diploma

Tools

Microsoft Office

Entrata software

Job description

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position: The Community Assistant is primarily responsible for generating new leases and renewals through peer engagement, providing exceptional customer service, and supporting day to day office operations. This individual will act as the first point of contact for prospective residents, conduct tours, and represent the property both on and off campus. A successful Community Assistant will provide excellent customer service to residents and prospects, execute on day-to-day property operations, and support efforts to ensure the property meets or exceeds leasing and occupancy goals each year.

The Property: Overlook Norman is a garden-style student housing community in Norman, Oklahoma, designed to serve students attending the University of Oklahoma. The 254 unit, 796 bed community offers 2 and 4-bedroom units with amenities that include a resort-style swimming pool, fitness center, sand volleyball, basketball, and tennis courts, and much more. Overlook provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a part-time position working a variable schedule, not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

The compensation rate for this position is $13.00 per hour plus commission potential. This rate is determined by current market data based on the position requirements and complexities.

Responsibilities & Duties

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas. Regularly walk and maintain the tour path, model unit, and amenity spaces.
• Serve as the first point of contact for prospective residents and community inquiries.
• Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
• Maintain consistent follow-up communication with prospects via phone, text, and email within property management systems to maximize conversions.
• Drive leasing traffic through on-campus outreach and peer networking.
• Participate in the planning and execution of resident events, move-ins, and community activities.
• Support lockouts for residents after hours, when assigned.
• Act as a property ambassador both on and off campus, promoting the community in a positive and professional manner.
• Provide first-level support and resolution for prospects, residents, and guarantors.
• Clean the model unit, clubhouse, and other amenity spaces as assigned.
• Process, organize, and distribute resident packages as assigned.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Assist in the annual unit turnover and help execute move-in/move-out procedures.
• Work the entirety of the turnover period, including nights and weekends as scheduled.
• Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
• Maintain a professional appearance and adhere to the company dress code at all times.

Requirements

• High school diploma or equivalent required.
• One of more years of experience working in the customer service, sales, or retail industry is preferred.
• Current enrollment at the local university and status as a current/future resident is highly preferred.

Knowledge, Skills, & Abilities

• Demonstrated ability to work in a fast-paced, goal-oriented environment.
• Strong communication, organization, and customer service skills.
• Ability to confidently engage with peers and represent the property positively.
• High level of professionalism and reliability.
• Motivated self-starter who thrives in a team setting.
• Ability to receive coaching and act on feedback.
• Experience with Microsoft Office and Entrata software is preferred.
• Pass a criminal background check.
• Ability to work extended hours during the turnover period, including nights and weekends.

This role is based fully in-office and requires onsite presence. Must be available to consistently work a minimum of 12 hours per week between 9:00am – 6:00pm. Weekday and weekend shifts will be required.

To learn more about our core values and mission, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.