Community Assistant

Centricity; Knoxville (TN); On-site; USD 14,774 - 21,042; Part time

Job summary

Yugo USA is seeking a Community Assistant in Knoxville, TN. This part-time on-site position involves providing exceptional customer service within a vibrant student housing community. Responsibilities include resident support, leasing and marketing tasks, event development, and administrative duties. Essential skills include strong communication, leadership, and time management. A commitment to diversity and flexibility in work hours is also required. This role offers competitive hourly compensation with opportunities for growth and advancement.

Qualifications

• Ability to work with diverse groups and handle difficult situations.
• Commitment to diversity, inclusion, and respect.
• Flexibility to work evenings, weekends, and special events.

Responsibilities

• Provide exceptional customer service to residents and guests.
• Assist residents with inquiries and requests.
• Participate in all stages of leasing and marketing.
• Develop and implement events fostering community spirit.
• Manage resident inquiries and maintain records.

Skills

Strong communication skills

Leadership experience

Team orientation

Time-management skills

Basic computer proficiency

Job description

Company: Yugo USA
Community: Slate at 901
Job Title: Community Assistant
Position Type: Part-time / Hourly / On‑Site
Compensation: $13/hour

Job Overview

The Community Assistant (CA) plays a critical role in creating a supportive and vibrant living environment within student housing community. CAs support marketing, leasing, resident services, and community engagement, ensuring a safe and inclusive atmosphere for residents.

Duties and Responsibilities

• Customer Service: Provide exceptional service to residents and guests, promptly addressing concerns and maintaining a welcoming environment.
• Resident Support: Assist residents with inquiries and requests, serving as a knowledgeable resource and referring campus services when needed.
• Leasing & Marketing: Participate in all stages of leasing—outreach, social media, tours, fielding digital inquiries, phone calls and visits—to support community sales.
• Community Engagement: Develop and implement events and programs that foster community spirit and encourage resident involvement.
• Administrative Duties: Manage resident inquiries, maintain records, coordinate move‑ins/ move‑outs, and support community bulletin boards and newsletters.
• Safety & Security: Enforce policies, report maintenance/safety concerns, and assist in emergency response and crisis protocols.
• Team Collaboration: Work with staff, attend meetings, trainings and support Resident Directors and other team members as needed.
• Participate in the “turn” process.
• Additional responsibilities may be assigned based on community needs.

Essential Skills and Qualifications

• Strong communication and interpersonal skills, with ability to work with diverse groups.
• Leadership and mentoring experience.
• Team orientation and collaboration.
• Strong organizational and time-management skills.
• Willingness to learn campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency.
• Flexibility to work evenings, weekends and special events.
• Ability to be on‑call for emergencies.
• Current resident in good standing (if applicable).

Competencies

• Customer Service: Handles difficult situations, responds promptly, solicits feedback, and meets commitments.
• Interpersonal Skills: Focuses on conflict resolution, maintains confidentiality, listens, stays calm, and is open to ideas.
• Leadership: Demonstrates confidence, inspires others, influences actions, accepts feedback, and recognizes contributions.
• Teamwork: Balances team and individual responsibilities, gives/receives feedback, fosters positive spirit, and supports goals.
• Diversity: Demonstrates EEO knowledge, respects cultural differences, educates others, and promotes a harassment‑free environment.
• Professionalism: Treats others with respect, remains calm under pressure, fulfills commitments, and follows through.
• Ethics: Shows respect, keeps commitments, builds trust, works with integrity, and upholds organizational values.
• Attendance/Punctuality: Consistently present and on time, and ensures coverage when absent.

Compensation and Benefits

This position offers competitive hourly compensation and opportunities for growth and advancement within the organization.

Physical Demands and Work Environment

• Frequently required to stand, walk, and sit.
• Requires hand and finger dexterity and ability to talk or hear.
• Occasional exposure to outside weather conditions.
• Moderate noise level during work.
• Occasional lifting/moving up to 25 pounds.