Community Assistant

The NRP Group LLC; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding lead

Short & long term disability

Medical/Dental/Vision/Life Insurance

401(k) Match

Training, certification, & growth

Employee referral & recognition

Job summary

The NRP Group is seeking a Community Assistant to help manage day-to-day operations of a residential community. You will contribute to exceptional customer service, coordinate property activities, and support the Community Manager in daily tasks to maintain a high-quality living environment for residents.

Key duties include handling financial/administrative tasks, leasing support, and ensuring timely service requests while upholding property standards and compliance with applicable regulations.

Qualifications

• High school diploma or equivalent required; college preferred.
• One year of property management experience or a 4-year degree in a related field.
• Tax Credit Specialist (TCS) accreditation or LIHTC designations preferred; knowledge of relevant laws is a plus.

Responsibilities

• Maximize cash flow at the property by maximizing revenue and minimizing delinquencies.
• Ensure Yardi data accuracy and timely leasing activities.
• Assist Community Manager in achieving revenue goals and occupancy targets.
• Maintain and organize resident files and payroll reporting accuracy.
• Support leasing, renewals, and market research activities.
• Plan resident events and coordinate on-site service operations.

Skills

Customer service

Communication

Time management

Computer literacy

Driver’s license

Education

High school diploma

LIHTC accreditation

4-year degree (related field)

Tools

Yardi

Microsoft Office

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities

• Paid vacation and sick leave

• 11 Paid holidays

• Paid maternity & parental bonding leave

• Short & long term disability

• Medical/Dental/Vision/Life Insurance

• 401(k) Match

• Training, certification, & growth opportunities

• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Come join The NRP Group as a Community Assistant!

Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Essential Functions Statement(s):

Financial/Administrative

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
• Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including e-time editing and bonus preparation

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings

Customer Service

• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
• Assists in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset

Team Development

• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
• Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
• Assist Community Manager in evaluating and supervising team members
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
• Perform other duties as required

SKILLS & ABILITIES

Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred

Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred

Other Requirements: Valid Driver’s License and reliable transportation

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discriminationdue tocolor, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.