Community Apartment Manager

DSI Real Estate Group, INC; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wage

Full benefits package

Job summary

DSI Real Estate Group, INC is seeking a dedicated Community Apartment Manager to lead operations in Waunakee, Wisconsin. In this role, you will ensure positive living experiences for tenants, manage leasing, and address maintenance requests. The ideal candidate will have a High School Diploma or GED, two years of property management experience, and strong customer service skills. We offer a competitive wage, a full benefits package, and a supportive team environment.

Qualifications

• Minimum of two years of experience in property management required.
• Demonstrated commitment to customer service and exceeding expectations.
• Strong attention to detail and organizational skills.

Responsibilities

• Lead overall operations and administrative management of the community.
• Oversee leasing process, including tours and application processing.
• Ensure routine community upkeep and timely repair activities.

Skills

Customer service

Time management

Organizational skills

Communication skills

Problem-solving skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Rent Manager

Job description

DSI Real Estate Group is seeking a dedicated and enthusiastic Community Apartment Manager to lead our residential community based in Waunakee, Wisconsin. In this role, you will create a positive living experience for our tenants, foster relationships, and manage day-to-day community operations.

Essential duties and responsibilities include, but are not limited to:

• Responsible for the overall operations and administrative management of assigned community
• Oversee the leasing process, including conducting property tours, processing applications, preparing leases, and ensuring timely move-ins.
• Manage occupancy levels and implement strategies to maximize resident retention.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues.
• Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and maintenance requests.
• Generate and maintain lead management and availability reports.
• Cultivate and maintain community relationships, including establishing connections with local businesses to explore potential benefits for tenants.
• Conduct quarterly market studies to propose or adjust rental and renewal rates as needed after approval.
• Assist customers and vendors as needed to maintain efficient communication and relationships.
• Administer move-out, renewal, or eviction procedures per company standards.
• Ensure routine community upkeep; inspect building and exterior common areas, building systems, landscape, and other common amenities, document items noted on the Weekly Checklist, and ensure necessary repair and maintenance activities are conducted in a timely manner.
• Review and accept seasonal service contracts negotiated by the corporate office. Obtain additional bids when necessary.
• Collaborate with the corporate office in preparing annual budgets to align financial goals with business objectives.
• Routinely review and approve property-specific invoicing after work is completed satisfactorily (utilities, project, vendor, seasonal, etc.)
• On a monthly basis, review and comprehend the financial position of the community.
• Monitor and contact tenants to collect rent due.

The successful candidate will have:

• High School Diploma or GED along with a minimum of two years of experience in property management, is required.
• Demonstrated commitment to customer service and a track record for exceeding customer expectations.
• Proficiency in Microsoft Outlook, Excel, and Word, and the ability to learn new technology to improve internal processes and delight tenants. Proficiency in Rent Manager is preferred.
• Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment.
• Ability to prioritize the workload, take initiative, and meet deadlines.
• Strong attention to detail and the wherewithal to follow through.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently in an efficient and effective manner, while also being a team player with a willingness to help others.
• Demonstrated ability to adapt quickly to change.
• Strong sense of professionalism with the ability to establish and maintain relationships with internal and external business partners.
• Valid Wisconsin Driver’s License in good standing with reliable transportation.

We offer a competitive wage and a full benefits package upon eligibility, as well as a positive, team-oriented work environment. Interested and qualified candidates are welcome to apply.