Community Ambassador - The Mark at Knoxville

Landmark Properties, Inc.; Knoxville (TN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Landmark Properties, Inc. is seeking a Community Ambassador in Knoxville, TN to welcome prospective residents, guide them through leasing, and contribute to marketing events.

The role emphasizes strong organization, timely follow-ups, and excellent resident service, with a flexible 15-20 hour weekly schedule including evenings and weekends. The ambassador will assist with tours, guest cards, and social media promotion, while maintaining a positive community atmosphere and reporting resident

Formación

• High school diploma or equivalent.
• Pursuing a Bachelor’s degree in a relevant major (preferred).
• Strong organization skills.
• Proficient in Microsoft Office.
• Entrata experience preferred.
• Availability to work 15-20 hours/week including evenings/weekends.

Responsabilidades

• Guide prospective residents through leasing, marketing and resident experience.
• Generate new leads, complete guest cards, schedule and conduct tours.
• Lead follow-up and coordinate sales efforts to meet goals.
• Assist in promoting the community via social media and campus events.
• Maintain logs, respond to inquiries, and support in housing operations.

Conocimientos

Organization skills

Dependable

Microsoft Office

Entrata experience

Educación

High school diploma or equivalent

Bachelor’s degree pursued in relevant major (preferred)

Herramientas

Entrata

Descripción del empleo

Job DescriptionThe Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Associate Community Manager and Community Manager. You must be able to communicate and manage your time efficiently. This position requires availability to work an average of 15-20 hours per week, including evenings and weekends as business needs dictate.Reports to: Community ManagerDirect Reports: NoneTravel: NoneDuties/Responsibilities: The duties listed below are an outline of the Community Ambassador’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.Leasing, Marketing, & Resident ExperienceUnderstand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.Conduct all tasks necessary to close the sale in accordance with V.I.B.E.S. training guidelines including:Generating new leadsCompleting guest cardsScheduling & conducting toursLead follow upAssist in promoting the community via social media platforms and participating in on- and off-campus marketing events.Assist with email and text campaigns utilizing the Property Management Software.Maintain a positive community environment and encourage participation in Residence Life activities.Assist in resolving resident concerns/conflict and escalate to the appropriate manager as needed.Property OperationsPerform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.Attend and contribute to Landmark Lineup and required staff meetings.Respond to internet and telephone inquiries in a timely and professional manner.Enter Maintenance Requests, as needed.Keep detailed activity logs in prospect and resident accounts.Label & log packages and send resident notifications as needed.Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.Adhere and comply with corporate procedures and government laws on Fair Housing.Participate in all Turn-related activities including:Move-in & move-out days.Unit inspections & trash-outs.Unit make-readies, including but not limited to:Cleaning.Painting.Furniture placement.Additional tasks assigned by the Community Manager.Education & ExperienceHigh school diploma or equivalent required.Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.Preferred Knowledge, Skills, & AbilitiesMust possess strong organization skills.Must be dependable and have self-discipline.Proficient in Microsoft Office Suite or related software.Entrata experience preferred.Must be available to work an average of 15-20 hours per week including:Morning, evening, & weekend hours (including outside of normal operating hours)University closings (Spring/Fall/Winter Breaks, Summer months)Turn period (Extended hours will be required as necessary.)Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.Work EnvironmentThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.#LI-NH1Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.