Communicator - Day Shift

Jan-Care Ambulance, Inc.; Beckley (WV); On-site; USD 34,000 - 52,000; Full time

Job summary

Jan-Care Ambulance, Inc. is seeking an EMS Communicator to play a frontline role in emergency dispatch. You will receive and prioritize calls, input data into the CAD system, and work under pressure to ensure safe and efficient ambulance transport.

This position emphasizes accuracy, teamwork, and patient-focused communication. As part of Jan-Care/GEMS, you will operate within a 24/7 operation, adhere to HIPAA guidelines, and maintain essential APCO certifications.

Qualifications

• Must be 18 years of age.
• High School diploma or its equivalent.
• Successful completion of Workforce evaluations or equivalent screening.
• Company requires passing background checks (OIG, Driving History, Child/Elder Abuse).
• WV EMS certification denial rules apply; APCO certifications encouraged.

Responsibilities

• Attend orientation and EMS operations training.
• Type and process calls with accuracy in CAD system.
• Maintain professional appearance and decorum; work in a team-based structure.
• Utilize phone and radio etiquette; think and act quickly under pressure.
• Complete call intake for emergency and non-emergency requests; determine response levels.
• Maintain coverage status as per Jan-Care/GEMS guidelines; communicate with management.

Skills

Typing 40 wpm

CAD system proficiency

GPS mapping familiarity

HIPAA compliance

Customer service

Work under pressure

Team collaboration

Multitasking

English communication

Education

High School diploma

APCO certifications (EMD, Telecommunicator)

EMD certification

Tools

CAD system

Radio equipment

Job description

Why Jan-Care Ambulance?

Jan Care Ambulance is the largest ambulance provider in WV. We are a privately owned, community oriented company with a long history of success that has been built from years of hard work and a dedication to excellence.

The distinction between Jan Care / GEMS and the average ambulance provider is our culture of belonging. When you are part of our organization you can immediately feel the sense of unity.

Jan Care / GEMS core values are centered on exceptional patient care and first class customer service. We believe there are no short cuts to greatness. Greatness has to be earned. With over 30 years of stable growth and expansion our prominence has been earned, maintained and achieved.

Jan Care / GEMS maintain a high quality fleet of state- of- the- art vehicles. Jan Care / GEMS possess a National Accredited Paramedic Program, provides modern educational opportunities that develop our EMS Providers to aggressively achieve the highest standards of medical providers in WV.

Our company has been built on the enduring hard work of many. We are more than a company; we are a community. With stations in rural and metropolitan areas in WV Jan Care / GEMS is sure to have a staffing position to fit your needs. If you wish to be part of an organization that can positively impact your career, your life and community then you have found the right fit.

Communicator:

Position Overview:

The primary objective of EMS is to provide safe and compassionate ambulance and medical transportation, while preserving patients' dignity and ensuring community safety. The communicator works closely with the Communications Supervisor, Assistant Chiefs, Chief and Management.

EMS Communicators have a vital role on the front line of ambulance service as one of the first links in the emergency response chain. The Communicator receives and prioritizes emergency and non-emergency telephone calls from the public. Processes the information using a computer aided dispatch (CAD) system and works under pressure.

Essential Job Functions

• Attend instruction sessions for orientation, EMS operations, compliance, maintain EMD certification and other required programs.
• Be able to type 40 wpm
• Successful completion of TABE test
• Maintain professional appearance and decorum; perform general maintenance and cleaning work in the upkeep of work stations and communications center; be a self-starter requiring little oversight and be adaptable to change and able to function in a team based management structure.
• Utilize appropriate phone and radio etiquette
• Think and act quickly under pressure
• Complete the call intake on all immediate and non-immediate transport requests and determine appropriate level/mode of response
• Maintain appropriate coverage status in all areas per Jan-Care/GEMS guidelines
• Communicate effectively, gather information, and communicate efficiently using the English language.
• Work rotating shiftwork during evenings, nights, weekends, and holidays
• Be comfortable with healthy conflict and support/manage differences of opinions
• Keep emotions in perspective with the workplace
• Be able to direct units to appropriate locations utilizing GPS and Mapping
• Be proficient with a CAD system and status management
• Relay information to management at appropriate times
• Enter, update and retrieve information from the CAD system in timely manner
• Maintain security of highly sensitive materials as well as follow all HIPAA guidelines
• Operate a multi-frequency radio and computer aided dispatch system
• Maintain a positive customer service attitude at all times with public, agency members, co workers, and supervisor
• General Knowledge of EMS operations, operation of ambulances and proper CAD system and radio equipment.
• Ability to learn through training, using a wide variety of EMS methods
• Ability to readily acquire knowledge of the road/street systems and general physical layout of assigned communities.
• Obtain necessary APCO certifications including EMD and basic Telecommunicator
• Ability to sit at work station and utilize various date gathering devices, including computer, radio console, multiline telephone system, fax and scanning.
• Possess general knowledge

Working Environment/Conditions

EMS operations occur 24 hours a day, 365 days a year in all weather conditions. As an EMS crewmember, one must be mentally, physically and emotionally prepared to conform to a wide variety of patient types, behaviors and situations. Safety, professionalism and compassion are three critical personal traits necessary to be successful in the EMS operations. Communications is a high stress multifaceted, multitasking position with high demands.

Special Requirements and Qualifications

• Must be 18 years of age
• High School diploma or its equivalent
• Successful completion of Workforce evaluations and/or equivalent educational screening exam approved by Jan-Care/GEMS
• Jan-Care/GEMS is a drug-free company and employees must pass initial and random screenings.
• The following background checks will be conducted prior to offering employment:
• OIG list of excluded individuals Excluded Parties Listing System
  • Criminal History Check
  • Driving
  • History
  • Child/Elder Abuse
  • Reference
• The WV Office of EMS will deny certification or individuals convicted of certain crimes
• Must maintain valid telephone number
• Must maintain valid Health Care Provider level CPR certification
• Must obtain and maintain APCO certifications

Your employment with Jan-Care Ambulance is contingent upon the successful completion of all onboarding steps once an employment offer is made. Details of those steps will be discussed during the Onboarding process.

Additional Job Information

Primary Hours: Full Time Requirement