Communications Technician 4, Network Maintenance

Comcast (CC) of Willow Grove; Eden Prairie (MN); On-site; USD 39,000 - 65,000; Full time

Job summary

Comcast (CC) of Willow Grove in Minnesota is seeking a maintenance technician to perform routine plant maintenance, troubleshoot network issues and repair outages across video, CDV, CHSI, and home networking services.

The role requires climbing ladders, driving a company vehicle, and working varying shifts including nights, weekends, and overtime.

You will follow NEC, NESC, OSHA and FCC guidelines while documenting work orders and coordinating with Construction, Head End and Operations.

Qualifications

• Ability to troubleshoot analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals.
• Troubleshooting may include use of software and application-based tools; isolate and resolve fiber optic signal impairments for HFC and EPON networks.
• Knowledge of NEC, NESC, OSHA, FCC, EPA, DOT, ANSI and state/local codes; follow safety and compliance requirements.

Responsibilities

• Troubleshoot analog and digital optics to support connectivity to node/OLT equipment.
• Inspect fiber optic equipment, perform splices and activations, and repair plant as needed.
• Respond to service interruptions and coordinate fixes with Construction, Head End, Operations and others.
• Complete work orders and documentation for customer accounts; operate and maintain tools and vehicle safely.
• Support after-hours work, nights/weekends, and overtime as required.

Job description

Job Summary

Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.

Job Description Core Responsibilities

Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools. Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc. Performs construction maintenance duties such as splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary. Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues. Performs CLI ride-out and track and repair leakage, as necessary. Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable). Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required. Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.

Essential Functions of Role

During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner. Works and travels in inclement weather. Must have the ability to comply with safety procedures and requirements. Must be able to work while standing 50-70% of the time. Must have the ability to climb ladders and operate aerial lifts up to 34’ feet above ground, as determined by the system's requirements. In some instance may be required to climb poles. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity. Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel. Lifts and carries loads of 70 lbs. or more. Manipulates connectors, fasteners, wire; use hand tools. Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors. Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts. Must possess the ability to manipulate objects such as pens, keyboard and mouse. Minimum of twelve months cable telecommunications, broadband, or similar experience. Must posses a valid drivers license and satisfactory driving record. Drives company vehicle in a safe and responsible manner and demonstrates professional conduct and appearance. Applies knowledge and skills of training on the job in order to prepare for promotion to the next level. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Completes required training in accordance with Company standards. Considered essential personnel during larger customer impacting events such as major storms or large scale events that impact.

Other duties and responsibilities as assigned

Other duties and responsibilities as assigned.

Employees at all levels are expected to

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Aerials, Electrical Safety, Optical Fibers, Safety Awareness, Technical Operations

Compensation

Minnesota Pay Range: $28.57 - $47.43

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

High School Diploma / GED Certifications (if applicable)

Relevant Work Experience

7-10 Years

Equal Opportunity Workplace

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Company Culture

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.