Communications Specialist, Trust and Reputation, Selling Partner Services

Amazon; Arlington (VA); On-site; USD 77,000 - 134,000; Full time

Job summary

Amazon is seeking a Communications Specialist for the Selling Partner Services Communications team. You will manage reactive media relations across trust, seller experience, and small business topics, drafting clear statements for press and external audiences.

The role requires strong writing, fast decision-making, and the ability to work in a matrixed global organization with tight deadlines, often coordinating with senior leaders.

Qualifications

• 5+ years of professional communications or public relations experience.

Responsibilities

• Monitor and respond to reactive media inquiries with sound judgement.
• Dive deeply with internal teams to explain complex topics clearly.
• Formulate concise, well-written statements on issues for external audiences.
• Build and maintain relationships with key media outlets and reporters.
• Manage inquiries and correct inaccuracies; lay groundwork for future stories.
• Represent Amazon as a spokesperson and coordinate with external PR firms as needed.

Skills

Media relations

Crisis communications

Writing

Stakeholder management

Education

Bachelor's degree in communications/public relations

Job description

Description

Amazon is looking for a Communications Specialist to join our Selling Partner Services (SPS) Communications team, focused on trust and reputation management.

This individual must excel in a fast-paced, deadline-oriented environment, have strong judgement and media relations instincts, and hold prior experience managing complex narratives and issues with press and other external audiences.

This position will be responsible for managing reactive media relations across the SPS business, which includes customer partner trust, seller experience, and small business empowerment topics. The candidate will support day-to-day reactive inbound press inquiries and strategically respond to media, while looking around corners to anticipate and prepare for emerging issues or news cycles. This person must be able to dive deeply into complex business topics and communicate clearly with internal and external audiences, including senior executives. They will be responsible for developing statements for press and other external audiences, which requires strong writing skills and the ability to manage feedback from multiple stakeholders quickly and concisely. The right candidate works effectively in a matrixed global organization, quickly builds effective working relationships, and maintains high standards under tight deadlines.

Key job responsibilities

• Monitor, assess, escape, and resolve a variety of situations occurring simultaneously with excellent judgement
• Dive deeply with internal teams to understand how their businesses work
• Formulate a clear point of view on complicated issues and create concise, well-written statements
• Build and maintain relationships with key media outlets/reporters
• Manage incoming media inquiries, correct inaccuracies, and lay groundwork for future story development
• Pick up the phone to speak with reporters to get more information, educate them on key topics and push back on inaccurate information
• Effectively represent Amazon as a spokesperson
• Help manage external PR firms as necessary

Basic Qualifications

• 5+ years of recent professional communications or public relations experience
• Bachelor's degree in communications, public relations, or a related field

Preferred Qualifications

• Experience working independently with minimal supervision
• Experience working in a fast-paced and ambiguous environment, or experience communicating results to senior leadership
• Experience with fast moving or negative media cycles
• Strong attention to detail, bias for action, and the ability to understand the nuance of complex business topics
• Strong judgment and ability to make decisions in real-time

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 84,200.00 - 147,400.00 USD annually

USA, VA, Arlington - 76,600.00 - 134,000.00 USD annually

USA, WA, Seattle - 82,700.00 - 134,000.00 USD annually