Communications Specialist

Canopy Management Group; Springfield (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

HRA

Dental & Vision

401k Match

Paid Time Off

Volunteer Time Off

Job summary

Canopy Management Group in Springfield, MA is seeking a Communications Specialist to lead content across emails, newsletters, website updates, and campaign materials for multiple client organizations.

You will partner with teammates, clients, and volunteer leaders to ensure messaging is clear, engaging, and aligned with each organization’s voice.

This role emphasizes balancing creativity with organization, proactive communication, and relationship-driven teamwork in a supportive environment.

Qualifications

• Bachelor’s degree preferred in communications, marketing, PR, journalism, English, or related field.
• 2–4 years in communications, marketing, PR, or related area.
• Experience supporting communications for associations, nonprofits, or member-based orgs preferred.
• Proven ability to adapt tone for different audiences and organizations.

Responsibilities

• Coordinate content for emails, newsletters, websites, and campaigns.
• Collaborate with clients, volunteers, and internal teams to draft and edit messaging.
• Participate in client meetings to identify needs and develop messaging solutions.
• Maintain organized content libraries, calendars, and assets.

Skills

Strong written and verbal comms

Excellent proofreading/editing

Strong organization

Email marketing tools

Content creation

MS Office

Education

Bachelor's degree in communications, marketing, PR, journalism, English

Tools

Constant Contact

Mailchimp

CMS

Job description

About Us

Canopy Management Group is an accredited Association Management Company (AMC) based in Springfield, MA. We partner with associations, nonprofits, professional societies, and member organizations to provide customized operational and strategic support that helps industries and communities thrive.

Our work is relationship-driven, collaborative, and intentionally personalized. We support organizations across a wide range of industries by helping strengthen member engagement, leadership development, education, events, communications, and operations.

At Canopy, we believe strong communities create stronger organizations and industries. We build long-term partnerships with the clients we serve and work closely with leadership, volunteers, and members to create meaningful impact.

We’re a collaborative team that values curiosity, accountability, quality, continuous growth, and community-building. Every team member contributes to the relationships and support structures that help our clients succeed.

What You’ll Do as Communications Specialist

In this role, you’ll build an understanding of your clients – their audiences, goals, and the communities they serve – and help bring their communications to life.You’ll support efforts that strengthen connections, engage members, and move each organization’s work forward.

You’ll create and coordinate a variety of communications, from emails and newsletters to website copy updates and campaign materials, while helping manage projects across multiple clients.You’ll partner closely with teammates, clients, and volunteer leaders to ensure everything is clear, organized, and aligned with each organization’s voice.

This is a great opportunity for someone who loves writing, and enjoys balancing creativity and organization in a collaborative, relationship-driven environment.

Who Is the Perfect Candidate for This Role?

You may currently work in communications, marketing, membership services, public relations, or client services and are looking for a role where you can contribute more strategically, build stronger relationships, and work on a broader variety of projects.

You enjoy balancing creativity with organization. You’re proactive, thoughtful, and able to manage multiple priorities while maintaining strong attention to detail. You communicate clearly, collaborate well with others, and take ownership of your work.

You’re someone who naturally thinks beyond the immediate task, considering how communications support engagement, strengthen communities, and help organizations achieve long-term goals.

Most importantly, you enjoy relationship-driven work and want to be part of a team that values collaboration, continuous improvement, and meaningful partnership.

Responsibilities:

Content Creation & Copywriting

• Coordinate timelines, approvals, and inputs for communications projects to ensure written deliverables are completed accurately and on schedule.
• Collaborate with internal teams, clients, and volunteer leaders to gather information needed to draft, edit, and finalize communications.
• Participate in client meetings to understand communication needs and translate follow-up items into clear written materials or messaging plans.
• Support conference, webinar, and event communications, including promotional copy, attendee messages, reminders, and post-event follow-up.
• Maintain organized records of content assets, templates, calendars, drafts, and approved communication materials.
• Contribute as a collaborative team member while keeping writing quality, message clarity, and audience engagement at the center of the work.

Content Strategy & Digital Communications

• Plan and manage communications calendars across multiple clients and communication channels.
• Write and prepare email marketing campaigns, website updates, and social media content.
• Analyze communication performance and recommend content and messaging improvements.
• Support the development and execution of communication plans, campaigns, and audience engagement initiatives.
• Identify opportunities to improve communication effectiveness, content quality, and audience reach.

Content Project Coordination & Client Collaboration

• Coordinate timelines, approvals, and feedback needed to produce and deliver high-quality communications.
• Collaborate with clients, volunteer leaders, and internal team members to gather information and develop content.
• Participate in client meetings to identify communication needs and develop appropriate messaging solutions.
• Maintain organized content libraries, templates, editorial calendars, and communication assets.

Requirements

• 2-4 years of experience in communications, marketing, public relations, content marketing, or a related field.
• Bachelor’s degree in communications, marketing, public relations, journalism, English, or a related field preferred.
• Experience supporting communications for associations, nonprofits, agencies, or member-based organizations is a plus.
• Strong written and verbal communication skills with the ability to adapt tone and messaging for different audiences and organizations.
• Excellent proofreading and editing skills with strong attention to detail.
• Strong organization skills with experience coordinating multiple communication projects and deadlines simultaneously.
• Familiarity with email marketing platforms, website content management systems, social media platforms, and scheduling tools preferred.
• Ability to create engaging content for email, web, newsletters, social media, and promotional campaigns.
• Comfortable collaborating with clients, volunteer leaders, vendors, and internal teams.
• Ability to think proactively and contribute ideas that support engagement and communication goals.
• Proficiency in Microsoft Office Suite, and email marketing platforms such as Constant Contact, Mailchimp, or similar tools.
• Familiarity with website content updates and basic content management systems.
• Ability to work independently while contributing collaboratively within a team environment.
• Strong time management skills and ability to maintain accuracy in a fast-paced environment.

Compensation & Benefits:

• $52,000-$70,000 annually
• Comprehensive medical insurance
• Employer-funded Health Reimbursement Arrangement (HRA)
• Dental & vision insurance
• Employer-paid basic life and AD&D insurance, with optional additional voluntary coverage
• Long-term disability coverage providing income protection
• Flexible Spending Account (FSA) with pre-tax savings for healthcare and dependent care expenses
• 401k retirement plan with company match
• Paid vacation, sick, holidays, plus summer half-day Fridays, and volunteer time off
• Company-sponsored donation matching program (up to $250 annually) to support the causes you care about
• Enjoy a well-stocked office kitchen (coffee, espresso, snacks), and occasional team lunches and fun events

Why You’ll Love Working With Us

• We partner with organizations that strengthen industries, leadership, and communities.
• You’ll contribute to a wide variety of communications, engagement, and event initiatives across multiple clients.
• We value collaboration, accountability, curiosity, and continuous learning.
• Our work is relationship-centered and built around long‑term partnership, not transactional service.
• We believe strong operational support creates the foundation for meaningful strategic impact and professional growth.