Communications Specialist

Global Refuge; Baltimore (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

403(b) retirement plan with company 3%

12 weeks of paid parental leave

Job summary

Global Refuge in Baltimore seeks a Communications Specialist to plan, create, and publish standout content across channels, including short-form video, and to support campaigns that raise awareness and drive action.

The role manages organic social for brand channels (Instagram, Facebook, X, Bluesky, TikTok) and supports CEO accounts, while coordinating schedules, assets, and cross-department projects in a fast-paced nonprofit setting.

Qualifications

• Undergraduate degree in Communications, English, Journalism, Marketing, or another relevant field, or an equivalent combination of education and experience.
• Two to four years of experience in social media, communications, marketing, creative writing, and interactive content management.
• Excellent written and oral communication skills.
• Experience with tracking and reporting analytics.
• Proficiency in Microsoft Office, Adobe Creative Suite, and/or Canva required.
• Knowledge of WordPress, MailChimp, and Salesforce CRM preferred.

Responsibilities

• Create a monthly content calendar for our organic social channels, ensuring we are on message, creative, and in sync with broader communications and fundraising campaigns.
• Draft and publish daily social media posts for organic social, coordinating with other departments as needed.
• Shoot and edit videos for brand and CEO social channels.
• Coordinate special events, projects, and campaigns, such as webinars, quarterly content plans, and cross-departmental collaboration.
• Provide administrative support, including departmental expense report and invoicing.
• Coordinate and manage creation and distribution of branded materials such as swag, brochures, etc. with external vendors.
• Track social analytics and provide monthly report outs.
• Monitor media trends and best practices, and share with the team and wider organization.
• Other duties as assigned.

Skills

Social media management

Content creation

Video editing

Written communication

Project coordination

Education

Undergraduate degree in Communications/English/Journalism/Marketing

Tools

WordPress

MailChimp

Salesforce CRM

Canva

Adobe Creative Suite

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Associate Director for Communications and Marketing, the Communications Specialist will plan, create, and publish standout content (including short-form video), and partner across teams to deliver campaigns and projects that build awareness, engage supporters, and drive meaningful action - such as webinars and other mission-forward communications. The Specialist also provides essential team support- helping coordinate schedules, organize assets, and keep communications projects moving smoothly. The Communications Specialist is a high-impact role for a creative, detail-oriented communications professional who wants to advance Global Refuge's mission through powerful storytelling and strategic digital engagement. This position manages organic social for the organization's brand channels-Instagram, Facebook, X, Bluesky, and TikTok-while also supporting CEO accounts to amplify key messages and timely advocacy.

Benefits

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Responsibilities/Duties

• Create a monthly content calendar for our organic social channels, ensuring we are on message, creative, and in sync with broader communications and fundraising campaigns.
• Draft and publish daily social media posts for organic social, coordinating with other departments as needed.
• Shoot and edit videos for brand and CEO social channels.
• Coordinate special events, projects, and campaigns, such as webinars, quarterly content plans, and cross-departmental collaboration.
• Provide administrative support, including departmental expense report and invoicing.
• Coordinate and manage creation and distribution of branded materials such as swag, brochures, etc. with external vendors.
• Track social analytics and provide monthly report outs.
• Monitor media trends and best practices, and share with the team and wider organization.
• Other duties as assigned.

Qualifications

• Undergraduate degree in Communications, English, Journalism, Marketing, or another relevant field, or an equivalent combination of education and experience.
• Two to four years of experience in social media, communications, marketing, creative writing, and interactive content management.
• Excellent written and oral communication skills
• Experience with tracking and reporting analytics.
• Proficiency in Microsoft Office, Adobe Creative Suite, and/or Canva required.
• Knowledge of WordPress, MailChimp, and Salesforce CRM preferred.
• Flexible, creative, and adaptable thinker, with ability to work independently and collaboratively and manage multiple projects and deadlines in a fast-paced environment.
• Organized, detail-oriented, and resourceful team player.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.