Communications Operator

Singing River Healthcare Academy; Pascagoula, Northern (MS, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Singing River Health System is seeking a Communications Operator in Pascagoula, MS. This part-time role (up to 29 hours per week) covers incoming, outgoing, and inter-office calls, operates the paging system, and monitors facility alarms.

You will transfer calls accurately to support high-quality customer service and teamwork across the hospital. Requirements include a high school diploma, at least two years on a multi-line phone system, and de-escalation training by orientation.

Qualifications

• High School diploma or equivalent is required.
• Minimum two years’ experience using a multi-line phone system is preferred.
• Customer service experience is required.
• Must have de-escalation training by orientation (90 days).

Responsibilities

• Handle incoming, outgoing, and inter-office calls.
• Operate the paging system and monitor facility alarms.
• Transfer calls accurately and promptly to ensure quality customer service.
• Support a flexible schedule and assist with departmental needs.

Skills

Customer service

Communication skills

De-escalation training

Education

High School diploma or equivalent

Tools

Multi-line phone system

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift: Variable schedule; up to 29 hours per week based on departmental needs. May include weekdays, weekends, evenings, and overnight hours. -- Shift schedule varies.

Location: Singing River Pascagoula Hospital

Job Description Summary

Job Description Position Overview: Communications operator – is responsible for incoming, outgoing, and inter-office calls. They operate paging system and monitors various alarms for facilities. Operators transfer calls in an accurate and timely manner to ensure quality customer service.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education: High School graduate or equivalent required.

License: N/A

Certifications: Must have de-escalation training completed by end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience: A minimum of two (2) years’ experience utilizing multi-line phone system is preferred. Customer service experience required.

Reports to: Communications Supervisor

Supervises: None

Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together.

Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.