Communications Operations and Business Management, Vice President

Citi; New York (NY); On-site; USD 130,000 - 195,000; Full time

Job summary

Citi in New York seeks a Vice President of Communications Operations and Business Management to partner with senior leadership and drive governance, risk, and program management across a global team. You will shape and oversee processes that ensure compliance and strategic execution, delivering high-impact outcomes for the organization.

The role requires strong communication skills, governance experience, and the ability to coordinate across time zones.

Qualifications

• Bachelor’s degree in business management, communications, or related field.
• Experience managing governance and controls in a large organization.
• Strong written and verbal communications skills with senior executives.

Responsibilities

• Support activities and global testing to strengthen governance and audit-readiness.
• Lead audit-related efforts, records management, and issue management globally.
• Advise on ongoing operations and identify opportunities with Communications leadership.
• Support vendor management onboarding, renewal activities, and strategy implementation.
• Help develop and implement Communications-specific development programs.

Skills

Executive comms

Stakeholder mgmt

Cross-functional

Project management

Strategic thinking

Risk governance

Analytical thinking

Adaptability

Team player

Education

Bachelor’s degree in business management, communications, or related field

Job description

About the Team

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses, and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble team in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from Executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Public Affairs team across the world.

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and strive to be energetic and maintain a good sense of humor.

About the Role

The Vice President of Communications Operations and Business Management is a key member of the Communications organization. You will work with senior leadership and partners throughout the Communications team, Enterprise Services and Public Affairs, and across the global functions to support and further develop key programs that drive strong operations and business management capabilities in the global organization, with a focus on our risk and controls and governance activities.

Responsibilities

• In partnership with members of the Communications Operations and Business Management team and functional partners, support activities and global testing that strengthen operational processes, governance and audit-readiness
• Lead Audit-related efforts, records management activities and issues management for Communications globally
• Partner closely with Communications leadership and teams to inform and advise on both ongoing operations work and to identify areas of opportunity
• In partnership with the Senior Vice President, support vendor management onboarding and renewal activities, and global strategy implementation
• Support the development and implementation of Communications-specific development programs for the team globally

Qualifications

• Bachelor’s degree in business management, communications, or another related field
• Knowledge of communications or marketing and 4-6 years of increased responsibility for business management, preferably with a large and complex organization
• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
• Affinity working through complex initiatives and translating them for a broader audience’s understanding
• Experience or competency in navigating a controls and governance environment
• Comfort operating in the unknown and determining a strategic path forward
• Integrity, maturity, dependability, and a positive professional attitude
• A team player who will implement initiatives effectively and motivate others to contribute
• Excellent organizational and project management skills
• Demonstrated ability to work effectively in a team-based, multi-time zone organization
• Track record of success delivering high-quality work in a fast paced and dynamic environment

Critical Competencies

• Excellent prioritization skills, nimbleness and ability to juggle multiple projects at once
• Demonstrated ability to quickly gain command of new and complex systems
• Project management aptitude
• Strategic and analytical thinker
• Results oriented
• Positive can-do attitude

Job Family Group:

Communications and External Relations

Job Family:

Communications Management

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Anticipated Posting Close Date:

Sep 22, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.