Communications Manager (Remote)

020 Cisco Systems, Inc.; San Jose (CA); Remote; USD 145,000 - 184,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid parental leave

Disability coverage

Life insurance

Paid holidays

Job summary

Cisco is seeking a Communications Manager to advance Customer Experience (CX) as a key growth priority. You will lead internal communications in a fast-paced, matrixed environment and partner with senior leaders to simplify complex ideas into clear, engaging messages for Cisco employees.

You will develop editorial plans, manage cross-functional collaboration, and deliver strategic communications that support FY27 objectives and CX priorities on a global scale.

Qualifications

• 6+ years of corporate communications experience, ideally in a large, matrixed global technology or software organization.
• Experience driving enterprise-wide transformation initiatives.
• Ability to translate complex business strategy into clear internal narratives.

Responsibilities

• Develop and execute internal communications strategies aligned with Cisco's FY27 actions and financial objectives.
• Serve as primary communications liaison between CX and other Cisco units to drive alignment and understanding of CX priorities.
• Translate complex CX initiatives into engaging narratives for internal audiences.
• Lead editorial planning and manage content, channels, and timing for internal communications.
• Build cross-functional relationships to identify opportunities and prevent silos.

Skills

Stakeholder management

Editorial planning

Multichannel communications

AI fluency

Executive support

Tools

SharePoint

Slido

Eloqua

Poppulo

Job description

The application window is expected to close on: 12/09/2026.

Meet the Team

The Customer Experience (CX) Executive Communications team is a dynamic group dedicated to driving strategic internal communications that engage and advise Cisco employees. We partner closely with senior leadership to craft clean, compelling narratives that align with Cisco's priorities and culture, playing a pivotal role in boosting employee engagement and supporting the company’s growth.

Role Overview

The Communications Manager plays a critical role in advancing Customer Experience (CX) as an enterprise-wide growth priority at Cisco. You will lead and execute strategic internal communications initiatives in a fast-paced, matrixed environment, and be a vital liaison between the CX organization and Cisco. You will act as a strategic partner to senior leaders, simplifying complex business ideas into clear, engaging messages - ensuring organizational alignment and driving the efficiency of our communication programs.

Core Responsibilities

• Proactively develop and execute communication strategies that support Cisco's key FY27 actions and financial objectives, positioning CX as a core driver of enterprise-wide growth.
• Serve as the primary communications liaison CX and other Cisco business units and functions to drive alignment and understanding of CX priorities.
• Translate complex CX strategic initiatives and customer success stories into compelling narratives that resonate across the broader Cisco organization.
• Lead editorial planning, managing content flow, channels, and timing for internal audiences.
• Stakeholder Management: Build and maintain cross-functional relationships to proactively identify enterprise communication opportunities and prevent silos.
• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, and digital content.
• Content creation and management / execution of ad hoc requests as needed.
• Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results.

Preferred Qualifications

• 6+ years of corporate communications, internal communications, or change management experience, preferably within a large, matrixed global technology or software organization.
• Experience working within enterprise-wide transformation initiatives.
• Hands-on experience using standard employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo or similar.
• Proven ability to translate complex, high-level business strategies (such as financial and strategic milestones) into clear, engaging, and actionable internal communications narratives.
• Demonstrated experience supporting executive leaders and driving alignment across cross-functional stakeholder groups.
• Strong editorial judgment with hands-on experience leading omnichannel editorial planning, managing content flows, and using internal communication channels effectively.
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes.
• Experience representing functional teams on cross-organizational or global editorial steering committees.
• Exceptional interpersonal, written, and verbal communication skills, with the ability to influence without authority and build trusted partnerships across diverse business units.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada

The starting salary range posted for this position is $145,200.00 to $184,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

Benefits

• medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• 16 days of paid vacation time per full calendar year for non-exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• 20 hours of unpaid time off for critical or emergency issues for family members (if applicable)
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses for non-sales roles subject to Cisco’s policies
• performance-based incentive pay for employees on sales plans
• 0% up to 125% of target for non-quota-based sales performance elements such as strategic sales objectives
• Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid

Applicable full salary ranges by specific state

New York City Metro Area: $145,200.00 - $212,100.00

Non-Metro New York state & Washington state: $129,100.00 - $188,300.00

Company Culture

Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.