Communications Dispatcher

Okaloosa County Sheriff's Office; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

The Okaloosa County Sheriff's Office is seeking candidates to join its Communications Dispatcher Eligibility List. This 12-hour position rotates from days to nights, with a focus on answering 911 and non-emergency calls, operating a radio console, and following established communications protocols.

Qualified applicants will undergo fingerprinting, drug screening, a call center test, interview, and background investigation.

Qualifications

• Must be at least 18 years old with a high school diploma, GED, or out-of-state GED with transcript.
• Valid Florida Driver's License if required to drive a Sheriff's Office vehicle.
• Must meet minimum thresholds on CritiCall dispatcher pre-assessment.
• Must be able to operate computer, two-way radio, copier, fax and telephone.
• Must be able to work rotating shifts, weekends, holidays and overtime.
• NCIC/FCIC certification and 911 certification required within 6 months of employment.
• Background Investigation Waiver (Required).

Responsibilities

• Dispatches and monitors the status of deputies on patrol.
• Answers 911 calls and relays information in a timely manner.
• Receives non-emergency calls and provides information and/or assistance as quickly as possible.
• Must have knowledge of jurisdictional boundaries and transfer callers to other jurisdictions as necessary.
• Must have the ability to prioritize calls and must have the ability to multi-task.
• Must be able to process information received and ask appropriate follow-up questions.
• Must be able to handle high stress situations and calm hysterical callers.
• Monitors radio traffic.
• Obtains information from deputies for NCIC/FCIC checks.
• Requires regular and predictable attendance.
• Must be able to cooperatively work with coworkers and general public.
• Must be able to maintain a constant state of awareness and act in a safe manor.
• Must have the ability to follow directives and policies of the agency.
• Performs related duties as necessary.

Skills

Multitasking

Communication

Stress management

Education

High school diploma or GED

NCIC/FCIC certification

911 certification

Tools

Computer

Two-way radio

Copier

Fax

Telephone

Job description

PLEASE NOTE

We currently do not have vacancies for our Communications Dispatcher positions. While we anticipate openings throughout the year, we want you to know we are looking to recruit interested and qualified candidates to be put on our Communications Dispatcher Eligibility List. By participating in this process, candidates will have a substantial majority of the recruiting process completed. When an opening does occur, those on the Eligibility List will have a quick path to be considered for an opening, when they become available.

This is a 12-hour position rotating from days to nights quarterly.

The duties of this position require a person to answer regular and 911 phone calls, operate a radio console, demonstrate proficiency in following established Okaloosa County Sheriff's Office communications protocol with personnel in the field, and have the ability to assist the public, deputies and other employees of the Sheriff's Office. Qualified applicants will be required to successfully pass a fingerprint scan, drug screen, call center test, interview, and background investigation.

CORE DUTIES

• Dispatches and monitors the status of deputies on patrol;
• Answers 911 calls and relays information in a timely manner;
• Receives non-emergency calls and provides information and/or assistance as quickly as possible;
• Must have knowledge of jurisdictional boundaries and transfer callers to other jurisdictions as necessary;
• Must have the ability to prioritize calls and must have the ability to multi-task;
• Must be able to process information received and ask appropriate follow-up questions;
• Must be able to handle high stress situations and calm hysterical callers;
• Monitors radio traffic;
• Obtains information from deputies for NCIC/FCIC checks;
• Requires regular and predictable attendance;
• Must be able to cooperatively work with coworkers and general public;
• Must be able to maintain a constant state of awareness and act in a safe manor;
• Must have the ability to follow directives and policies of the agency;
• Performs related duties as necessary.

MINIMUM REQUIREMENTS FOR CONSIDERATION

• Must be at least 18 years old with a high school diploma, Florida General Education Development Test (GED), or Out-of-state GED, with transcript of test results.
• Valid Florida Driver's License if required to drive a Sheriff's Office vehicle.
• Must meet minimum thresholds on CritiCall dispatcher pre-assessment.
• Must be able to operate computer, two-way radio, copier, fax and telephone.
• Must be able to work rotating shifts, weekends, holidays and overtime, scheduled and unscheduled.
• NCIC/FCIC certification and 911 certification required within 6 months of employment.
• Background Investigation Waiver (Required)

AUTOMATIC DISQUALIFIERS

• -Drug use within the last 12 months (illegal drug use under Federal or State law)
• -Misdemeanor conviction (including a plea of nolo contendere) within the last 5 years for any of the following: DUI, Battery (including domestic violence), and/or Theft.
• -Suspension or revocation of license in the last 3 years
• -Felony conviction (or pleads guilty or pleads nolo contendere)
• -Misdemeanor involving perjury or false statement (found guilty, pleads guilty, or pleads nolo contendere)
• -Dishonorable discharge from the United States Armed Forces

The Okaloosa County Sheriff's Office is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state,