Communications Clerk, Part Time

Acacia Creek; Union City (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401K plan

Employee benefits

Job summary

Acacia Creek is seeking a courteous Front Desk/Concierge team member to greet visitors, answer calls, and support residents in a warm, professional manner.

You will manage multi-line telephone operations, coordinate messages, and assist with clerical tasks while maintaining a well-organized, clutter-free workspace. Prioritizing resident safety and confidential information is essential.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience on a multi-line telephone console.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Greet and direct visitors in a friendly and helpful manner.
• Answer all incoming calls and route messages to appropriate staff.
• Assist residents with outgoing calls and maintain accurate messages.
• Maintain organized office workspace and supplies; document control.
• Receive, coordinate, and distribute mail and deliveries.
• Maintain keys and resident status logs; provide back-up support as needed.

Skills

Multi-line telephone handling

Relationship building

Stress management

Pleasant demeanor

Concierge services awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows (3.0 / 7.0)

Job description

Pay Range $19.00- $20.00/hourFront Desk/ConciergeProject a professional appearance: well-groomed, appropriately dressed.Maintain a professional workspace: well-organized, lack of clutter, etc.Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures.Greet and direct visitors in a friendly and helpful manner.Answer all incoming calls to the Acacia Creek standard.Directs incoming calls and messages to appropriate staff or resident.Assist residents with outgoing calls.Demonstrate multi-tasking abilities in telephone operation.Record accurate messages.Maintain office supplies.Knowledge and understanding of role in emergency situation.Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc.Label newspapers for residents and staff for daily distribution.Assist in general clerical and administrative functions as required.Provide back-up support to Supervisor when needed.Receive, coordinate, and distribute all mail and deliveries.Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys.Communicates constructively in a respectful manner with team members and residents.Works as a problem-solver in a solution-oriented manner.Demonstrates reliability by consistently following through with commitments effectively.Initiates a Notification of Temporary Absence form for residents who wish to leave the community overnight.Reports equipment malfunctions and breakdowns as soon as possible.Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives.Maintains good working relationship with co-workers.Provide back-up support for other departments as appropriate.Regular attendance.Generate brochure request from emails and inquiry tracking forms.Assist Administration with administrative duties.Performs general office duties during low volume periods to include sorting, collating, copying and data entry.Maintain cash boxes (4).Sell meal tickets to Team Members and provide volunteers with meal tickets.Collect cash for postage for outgoing mail.Collect cash when making copies for residents.Maintain petty cash.Update Cash Logs for Petty Cash, Lunch, and Postage.Generate POS receipts and does month end closing of POS.Administration Financial ManagementRequirementsSKILLS, ABILITIES AND EXPERIENCE1 year experience on Multi-line Telephone Console (preferable but not required).Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs.Skilled in building relationships with residents, Team Members, and family membersMust be able to work under stress and to relate to aging persons.Must have a pleasant disposition at all times.Awareness of “Concierge Services”.EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATESAny combination of education and experience that would provide the necessary knowledge and abilities listed, typically:High School Diploma or equivalentBenefitsAt the Masons of California and its related entities, you will have the opportunity to combine your passion for helping people and high ethical standards with opportunities to advance your career. In return for your skills and passion we offer:A work environment focused on teamwork and support for excellent careA generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan