Communications Agent

Horizon Air; Portland (OR); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free stand-by travel privileges on ALK

Medical, dental and vision benefits

Generous 401k match

Annual bonus plans

Generous holiday and paid time off

Job summary

Horizon Air is seeking a Communications Agent to organize, plan and execute a safe on-time operation, coordinating between multiple departments at the Portland area station.

You will monitor flights for delays, weather, and cancellations, input data, and maintain radio communications with ground and air crews. Flexible schedule including nights, weekends, and holidays is required.

Qualifications

• Strong diplomacy, problem solving, and teamwork skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to provide quality internal customer service.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time; bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Authorization to work in the U.S.

Responsibilities

• Create and maintain a strong culture of safety.
• Monitor all flights in progress for possible delays, weather, flight cancellations, and communicate accordingly.
• Input arrival and departure information and code delays into a data entry system.
• Monitor the station’s ground to ground radio system, and effectively communicate information.
• Monitor the air to ground radio system with inbound and outbound flight crews on special services needed.
• Plan for and coordinate aircraft tows, deicing priorities, and act as the liaison between other departments and station operations.

Skills

Diplomacy

Problem solving

Teamwork

Multitasking

Customer service

Physical stamina

Lifting 50 lbs

Standing long

Flexibility

Airport security clearance

English

High school diploma

Age 18

US work authorization

Education

High school diploma or equivalent

Minimum age 18

Job description

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Company

Horizon Air

Role Summary

The Communications Agent is responsible for organizing, planning and executing a safe on time operation which requires coordinating between multiple departments.

Key Duties

• Create and maintain a strong culture of safety.
• Monitor all flights in progress for possible delays, weather, flight cancellations, and communicate accordingly.
• Input arrival and departure information and code delays into a data entry system.
• Monitor the station’s ground to ground radio system, and effectively communicate information.
• Monitor the air to ground radio system with inbound and outbound flight crews on special services needed.
• Plan for and coordinate aircraft tows, deicing priorities, and act as the liaison between other departments and station operations.

Job‑Specific Experience, Education & Skills

• Strong diplomacy, problem solving, and teamwork skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to provide quality internal customer service.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Authorization to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience.

Job‑Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $21.10/Hr.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand- by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-becoming programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Employment Type

Full-Time

FLSA Status

Non‑Exempt

Regular/Temporary

Regular