Communications Administrator

Ahava Services; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A service provider is looking for a Communications Administrator in Springfield, Illinois. This role involves supporting the planning and execution of internal and external communications while ensuring messaging aligns with various client agencies' objectives. The ideal candidate will have a Bachelor's degree in Communications or a related field, along with 2–5 years of experience in digital communications. Key responsibilities include facilitating approvals, maintaining communication schedules, and supporting compliance with accessibility standards.

Qualifications

• 2–5 years of experience in web content management or digital communications.
• Familiarity with public sector communication protocols and approval processes.
• Experience supporting large-scale programs or multi-stakeholder initiatives.
• Familiarity with accessibility standards (WCAG) and content workflows.

Responsibilities

• Serve as a liaison between program teams, leadership, and external partners.
• Gather requirements and translate business needs into clear communications.
• Facilitate approvals and ensure timely delivery of materials.
• Maintain communication calendars and schedules aligned with program milestones.
• Coordinate release of time-sensitive communications.

Skills

Strong communication skills

Organizational skills

Editing skills

Education

Bachelor’s degree in Communications, IT, Marketing, or related field

Tools

AEM component development (HTL/Sightly)

SEO tools

Analytics tools

Job description

Ahava Services is looking to hire a Communications Administrator who will be responsible to support the planning, coordination, and execution of internal and external communications for website management. This role ensures that messaging is clear, consistent, accessible, and aligned with different client agencies organizational objectives standards.

Responsibilities

• Serve as a liaison between program teams, leadership, and external partners
• Gather requirements and translate business needs into clear communications
• Facilitate approvals and ensure timely delivery of materials
• Maintain communication calendars and schedules aligned with program milestones
• Coordinate release of time-sensitive communications
• Support crisis or urgent communications as needed
• Ensure adherence to Organization's communication standards and policies
• Support compliance with accessibility guidelines (e.g., WCAG 2.1, ADA)
• Maintain audit-ready documentation of communication workflows and approvals
• Monitor communication effectiveness using defined metrics
• Provide regular status updates and reports to leadership
• Recommend process improvements for efficiency and clarity

Qualifications

• Bachelor’s degree in Communications, IT, Marketing, or related field
• 2–5 years of experience in web content management or digital communications
• Familiarity with public sector communication protocols and approval processes
• Experience supporting large-scale programs or multi-stakeholder initiatives
• Strong communication, editing, and organizational skills
• Familiarity with accessibility standards (WCAG) and content workflows
• Preferred: Experience with AEM component development (HTL/Sightly), SEO, and analytics tools